Serramonte Ford

Fantastic all around I have had two extremely positive experiences with Serramonte Ford. First, the car leasing process was easy and customer friendly. The staff was pr I have had two extremely positive experiences with Serramonte Ford. First, the car leasing process was easy and customer friendly. The staff was professional and easy to deal with. A painful process was made very easy and customer friendly. Second, the staff has gone above and beyond numerous times to help me. When I returned my lease, I left items in my car. Seth helpfully called me, and then drove them to my neighborhood as a courtesy. And whenever I need something on my account, they are prompt with their communication and ready to help. I should also note that the Ford I leased performed like a champ and I was very impressed with the vehicle. Thank you Seth and the entire staff at Serramonte Ford. I look forward to doing business with you in the future. More

Great Experience This was the smoothest car buying experience for me. Dave Martin was professional, friendly, knowledgeable and got us the deal that made us happy whic This was the smoothest car buying experience for me. Dave Martin was professional, friendly, knowledgeable and got us the deal that made us happy which Jason helped with. More

Serramonte Ford commits fraud The service department commits fraud. They claimed to have done a bunch of service on my car and later I find out at least one of the service items wa The service department commits fraud. They claimed to have done a bunch of service on my car and later I find out at least one of the service items was never done. Who knows if they actually did the other work they claimed to do. They charged me over $1,000 for this work with terrible customer service and communication throughout the process. Steer clear of this dealership. More

Amazing customer service I gave David and Generis a five out of five stars for the awesome customer service. David worked with my budget and made sure that I was happy with my I gave David and Generis a five out of five stars for the awesome customer service. David worked with my budget and made sure that I was happy with my vehicle selection. Spent the extra time to show me all of my options, and made sure that I was 100% satisfied. I will definitely refer my friends and family for their vehicle needs. Generis was prompt in responding to all of my inquiries and always checked in with me during my car buying process and went above and beyond my expectations. Thank you so very much. I am very happy with my purchase. Until next time for my car buying needs. Shaka braddahs 🤙🏽🤙🏽 More

I love it. Great service They did an awesome job I had a rv4 with a Toyota under a lease I went to Ford because Toyota didn't want to help me out and Ford did it! They got me They did an awesome job I had a rv4 with a Toyota under a lease I went to Ford because Toyota didn't want to help me out and Ford did it! They got me the truck that I really want it since I was little 😍 More

Excellent made everything easy David Martin was so pleasant and professional He made the experience easy Thankyou for excellent service and helping me get my beautiful car I love David Martin was so pleasant and professional He made the experience easy Thankyou for excellent service and helping me get my beautiful car I love it More

Great experience I had a great experience with David Martin. He had very good customer service, and it is the perfect car. I would highly recommend David Martin to any I had a great experience with David Martin. He had very good customer service, and it is the perfect car. I would highly recommend David Martin to anyone! More

Good, friendly efficient purchase experience Needed to buy or lease a car that qualified for HOV stickers and found one in Serramonte Ford’s inventory online. From contact to delivery the team at Needed to buy or lease a car that qualified for HOV stickers and found one in Serramonte Ford’s inventory online. From contact to delivery the team at Serramonte Ford were friendly, very accommodating and made the lease turn in and purchase experience easy. Rodell and David did a great job and the amount of time we had to spend onsite was minimal and efficient. Comparing the finance experience at Serramonte versus Capitol Ford with my lease, Serramonte did a better job, but it still remains the one area where improvement can happen. There is too much pressure to sell the extended warranty and they should just go straight to the lowest interest rate versus the reveal of a lower rate to sell the warranty. Other than that it was efficient and painless relatively. The new dealership building is nice though customer parking is a little challenging. Parts department was great as well. iGood job Serramonte Team, especially David and Rodell. More