Richard Wisnewski

Was able to take care of my issue in a timely manner and return my vehicle to me. I am satisfied with the service. return my vehicle to me. I am satisfied with the service. More

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I had my car to service yesterday, and as usual, everything was great! Especially the coffee! everything was great! Especially the coffee! More

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Very professional and courteous. They were very. thorough and washed my car too!! I am very happy to have Serramonte Ford service my car. They were very. thorough and washed my car too!! I am very happy to have Serramonte Ford service my car. More

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Richard in the service department is excellent And really listens to customers and gives answers to all questions. He also keeps you informed while your car is being serviced really listens to customers and gives answers to all questions. He also keeps you informed while your car is being serviced More

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Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars. More

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Scams Scams. I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I had a very disappointing experience with Serramonte Ford. I strongly caution others to be careful when bringing their vehicle here. In my case, I felt misled and overcharged without proper explanation. The final bill was significantly higher than what I expected, and I was not clearly informed about all the charges beforehand. It felt like costs were added without transparency or proper authorization. What was even more frustrating was the feeling that my car was being held hostage until I agreed to pay the inflated amount. As a customer, that creates an extremely uncomfortable and stressful situation. I believe car service should be honest, transparent, and clearly communicated — especially when it comes to pricing. Unfortunately, that was not my experience here. I hope management takes feedback seriously and improves their customer service and billing transparency. Based on my experience, I would not recommend this dealership. More

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I was able to schedule recall appointment and got that done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv done as well as car wash they did and all while completing errands in the neighborhood! The dealership is friendly and comfortable to work, watch tv and/or enjoy primo coffee! Ritchie was my service manager and got the job done! ✅ More

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A very efficient operation with friendly and courteous service. Pamela is a great service representative . service. Pamela is a great service representative . More

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Excellent service. Car was Valet picked up and delivered and tracking available. Courtesy wash also provided. Car was Valet picked up and delivered and tracking available. Courtesy wash also provided. More

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Great job! The guy worked on time. Looking forward for the next service .Thanks for everyone. The guy worked on time. Looking forward for the next service .Thanks for everyone. More

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