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Serramonte Ford

Colma, CA

4.6
322 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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999 Serramonte Blvd

Colma, CA

94014

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Showing 322 reviews

January 27, 2022

Warm and friendly, courteous and knowledgeable and efficient. Jhay and Jason gave excellent service. Will return to Jhay and Jason in the future and recommend their service to anyone. We felt confide More

by rmberta70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhay Isip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason in finance
Jan 28, 2022 -

Serramonte Ford responded

Thank you for your positive review!

January 09, 2022

We had a quick and easy time purchasing a new Escape from Serramonte Ford. Oday and Hamza were extremely helpful and no pressure. More

by JulieO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kuang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hamza Awadalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oday
Jan 11, 2022 -

Serramonte Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

January 07, 2022

Erick is a very helpful with us he speak Spanish and a answer all the question we have including my personal brother mechanic he is very respectful and friendly we love him !! Family Gil More

by Gloriagil2488
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hamza Awadalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Serramonte Ford responded

Thank you for your positive feedback!

January 06, 2022

Michael Seth Banko met me in the dealer lobby and assisted me in the purchase of my leased car. He was very professional and informative. He is the reason I concluded this transaction today. More

by PricerichardsRichard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ching Chou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael "Seth" Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Serramonte Ford responded

Thank you for your positive review!

January 03, 2022

Good crevice good person buen contacto tratan de ayudar para dar un buen resultado para poder comprar un buen carro More

by Aguado.Ricardo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Serramonte Ford responded

Nuestra reputación es una de nuestras principales prioridades. ¡Su crítica positiva es por lo que siempre nos esforzamos!

Jan 05, 2022 -

Aguado.Ricardo responded

Muchas gracias por su buen a tensión al cliente

December 13, 2021

Very accommodating, friendly and knowledgeable sales person and staff. Very efficient in signing the document. More

by bayareareal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhay Isip
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Serramonte Ford responded

Thank you for your positive feedback!

December 12, 2021

Truly good customer service from the initial contact to the sale. Anthony Guerra is a professional and a very nice person. Would go back to him again. More

by antonio.valla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Serramonte Ford responded

Thank you for your positive review!

November 30, 2021

We have a big problem. The black Ford F-150 (that you guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles wer More

by beansuckss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Martin, Aaron (service manager)
November 06, 2021

GREAT EXPERIENCE MICHAEL PAGADUAN WAS OUTSTANDING & VERY HELPFUL. HE CONTACTED US IMMEDIATELY UPON INTERNET INQUIRY....EXTREMELY HONEST AND KNOWLEDGEABLE ABOUT THE NEW MACH-E ALL ELECTRIC CAR THAT WE PURCH More

by Carnut stockton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pagaduan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Serramonte Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 06, 2021

How many service coordinators does it take to order a wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s n More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus
Nov 22, 2021 -

Serramonte Ford responded

Don, we are sorry you had an experience that wasn't worthy of 5 stars. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.

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