Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Serramonte Ford

Colma, CA

Overview
Employees
Reviews
Vehicles
4.6
304 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
Contact Dealership

999 Serramonte Blvd

Colma, CA

94014

Directions

By Type

Showing 304 reviews

December 14, 2024

Was very happy with the prompt, courteous service that I received. I had a problem with my car & arrived without an appointment and Pamela immediately helped me & let me know what the problem was. Thank yo More

by candaceinjaian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Serramonte Ford responded

Thank you, Candace! We're thrilled to hear about your positive experience with Pamela. Our team is always here to provide prompt service, and we appreciate your kind words. We look forward to assisting you again in the future!

November 06, 2024

Not liking dealerships in general, we were surprised to feel right at home with all the staff we met. More

by Bearbeads
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamza Awadalla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Williams is 10 stars, not five.! The best! Sean and Hamza were outstanding as well!
Report | Print
Nov 07, 2024 -

Serramonte Ford responded

Thanks! We're thrilled to hear you felt right at home with our team. We strive to create a welcoming environment for everyone. Your support means a lot to us!

November 05, 2024

Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment More

by Digneo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Serramonte Ford responded

Thank you! We're thrilled to hear you consistently have a great experience with our service. Our team works hard to make the process as efficient as possible, and your feedback means a lot to us. Looking forward to seeing you again!

October 17, 2024

Good dealer. Cost of tire too high. Puts me in debt that I don't need More

by marieregis013
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Serramonte Ford responded

Thanks for your feedback! We're glad you had a positive experience with us. We understand that pricing can be a concern, and we’re always looking for ways to provide value. Your insights help us improve, so we appreciate you sharing.

October 17, 2024

Service advisor quick lu approaching me and informed me all need to be done detailed and estimation. Done next day really well.100% More

by Yans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Serramonte Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that our service advisor provided you with a detailed estimate and that everything was completed promptly. Your satisfaction means a lot to us, and we look forward to serving you again!

October 12, 2024

From the minute we walked into the dealership Eric was very assertive and exactly knew what we were looking for, he basically had answers to all questions we had . Very informative and recommending to all More

by Harman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Rowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Serramonte Ford responded

Harman, we’re thrilled to hear about your positive experience with Eric! It’s great to know he provided the information you needed to make your purchase. Thank you for recommending us to your family and friends—your support means a lot to our team! Enjoy your new vehicle!

October 05, 2024

Service is fast and service advisor Lucas is very nice and the professional,told me about the mpp for my tire replacement More

by Ronel.bebing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas rich
Report | Print
Oct 08, 2024 -

Serramonte Ford responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with Lucas and found our service speedy and informative. Your satisfaction is our priority, and we look forward to serving you again soon!

September 30, 2024

Serramonte Ford was easy to work with - did a good job in a reasonable time. More

by Mbhurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Serramonte Ford responded

We're thrilled to hear that you had a smooth experience with us. Our team strives to provide efficient service, and it's great to know we hit the mark for you. Looking forward to serving you again in the future!

September 20, 2024

The Service Department here is very good. Courteous and well-organized, they deliver consistently no-fuss, no-stress services. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Rich
Report | Print
Sep 23, 2024 -

Serramonte Ford responded

Thank you for your kind words, Lynn! We're thrilled to hear you had a positive experience with our Service Department. Our team works hard to provide organized and stress-free service, and your feedback reinforces our commitment to excellence. We look forward to serving you again!

September 12, 2024

Fintan was incredibly helpful, thorough and most importantly genuine in his customer service; Fintan made the typical stressful process of buying a new car streamlined and a breeze. Highly recommend More

by Nmullaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fintan Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Serramonte Ford responded

Thanks for the fantastic feedback! We're thrilled to hear that Fintan made your car-buying experience so smooth and enjoyable. Your recommendation means a lot to us, and we look forward to helping you again in the future!

1
2
...
31