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Serramonte Ford

Colma, CA

Overview
Employees
Reviews
Vehicles
4.7
327 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
Contact Dealership

999 Serramonte Blvd

Colma, CA

94014

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Showing 327 reviews

April 29, 2025

A very efficient operation with friendly and courteous service. Pamela is a great service representative . More

by Sapiad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Betelyoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Seike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin octaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Serramonte Ford responded

Thank you for taking the time to share your feedback! We're so glad to hear that you had an efficient and pleasant experience with us, and we truly appreciate your kind words about Pamela. We’ll be sure to let her know how much you valued her service. We look forward to serving you again in the future!

April 25, 2025

Brian was very friendly, helpful & as always, courteous. Service was great & received car back in great condition. Always enjoyed my service with Serramonte Ford More

by ladyt421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lindstrom
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Apr 28, 2025 -

Serramonte Ford responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Brian and our team. Providing great service is what we strive for, and it’s wonderful to know you enjoyed it. Looking forward to seeing you again at Serramonte Ford!

April 20, 2025

Serramonte Ford is the best. The service was great no pressure and they explained everything great. Oday and Hamza made the buying process super smooth and not stressful. More

by JJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hamza Awadalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oday Alamour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Serramonte Ford responded

Thanks, JJ! We're thrilled to hear you had a fantastic experience with Oday and Hamza. Our team is dedicated to making the car buying process as smooth and enjoyable as possible. Your feedback means a lot to us!

April 07, 2025

Pam at Serramonte Ford is a 10 out of 10. Love the client service provided. More

by CJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Latorella Yaeger 5 Stars plus
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Apr 08, 2025 -

Serramonte Ford responded

Thanks! We’re thrilled to hear about your positive experience with Pam at Serramonte Ford. Our team is dedicated to providing top-notch service, and it’s great to know that it made an impact. We look forward to serving you again!

April 03, 2025

Quality service, perfect service, reliable place to leave the vehicle. I am very satisfied with the work, they took very good care of my car. More

by rgasp30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
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Apr 04, 2025 -

Serramonte Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and that you’re satisfied with the service. It's great to know your car was well taken care of. We truly appreciate your trust in us and look forward to serving you again in the future!

April 02, 2025

Been going here for over 40 years and have always been extremely satisfied, especially when there was a problem More

by ideut8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Serramonte Ford responded

Thank you for your incredible loyalty and kind words! We’re so grateful to have had the opportunity to serve you for over 40 years. It’s great to hear that we've been able to meet your expectations, especially when issues arise. Your continued trust means a lot to us, and we look forward to providing you with excellent service for many more years to come!

March 27, 2025

Excellent service. Car was Valet picked up and delivered and tracking available. Courtesy wash also provided. More

by Colibrí
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Serramonte Ford responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with our valet service and enjoyed the tracking feature. We appreciate your support and look forward to serving you again soon!

March 26, 2025

By far the worst service, both from Henry Bueno and the technicians that I dealt with on his team. I'm used to dealing with Toyota for a different vehicle that I own, and Ford has fallen short on every lev More

by mariamaria84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Bueno
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Serramonte Ford responded

We understand your frustration and appreciate your loyalty to Toyota. We strive to improve our services and would like to discuss your concerns further. Please reach out to Jason Lakey, our Service Director, at 650-301-7055 for assistance.

March 24, 2025

Competent service advisors; prices way too high; service work is speedy; the quality of what service was performed seems appropriate; forgot to perform or advise re required inspection necessitated by recal More

by Lotusman
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Serramonte Ford responded

We understand your concerns about pricing and the missed inspection related to the recall bulleting. For further assistance, please reach out to our Service Director, Jason Lakey, at 650-301-7055.

March 14, 2025

Kyle Roderick has been our advisor for more than 10 years and because of him, we will continue to buy Ford vehicles from Serramonte Ford. More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Generis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Serramonte Ford responded

Hannah, thank you for your fantastic review! We're thrilled to hear about your positive experience with Kyle and your loyalty to Ford and Serramonte Ford. Your support means the world to us, and we look forward to serving you for many more years!

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