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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
September 13, 2022
I enjoyed my experience with this service center . The shorter woman, Vicki , was very nice as well as the man I cannot remember his name , I will return for all my car service needs in the future , 1 The shorter woman, Vicki , was very nice as well as the man I cannot remember his name , I will return for all my car service needs in the future , 10/10 experience! More
by Richard
Verified Customer
September 13, 2022
very polite and respectful of your time. explains what they did and why very thoroughly. explains what they did and why very thoroughly. More
by sophia davis
Employees Worked With
September 13, 2022
Challenges were faced; however, ALL issues were fixed & solved with responsibility and accuracy. Sydney Anthony held her word & I will recommend this dealership to my fellow Mississippi and Louisiana peer solved with responsibility and accuracy. Sydney Anthony held her word & I will recommend this dealership to my fellow Mississippi and Louisiana peers. 5 Star Rating! More
by USMFAN
Employees Worked With
Sydney Anthony
September 12, 2022
Very organized and well trainedl people try to handle your requests efficiently and pleasantly.Theg are aware of costs and have some good suggestions to help save. I travel from Homewood and feel they g your requests efficiently and pleasantly.Theg are aware of costs and have some good suggestions to help save. I travel from Homewood and feel they give me a good result every time l am there. More
by mimi.halefl
Employees Worked With
Jonathan in service dept
September 11, 2022
They were very helpful and I was able to get the exact car that I wanted! Thank you! car that I wanted! Thank you! More
by RUTH
September 08, 2022
I brought my car for a rotation and oil change . After leaving my car was shaking really bad. I brought the car back and the earliest appt available and after two hours they don’t know why . I liter After leaving my car was shaking really bad. I brought the car back and the earliest appt available and after two hours they don’t know why . I literally only got my oil change and tires rotated and the car shakes so bad. Literally they basically told me they don’t know why and sent me on my way . They were nice but I’ve had my car exactly a year . My car was not shaking and i got the tires rotated and now it’s shaking so bad. I have an appt for somewhere else to see if they bent the rim but if they did i mean what can i do they won’t own up to it so I’m out of more money . Again they were nice but my car was fine before I came and not when i left and i was basically just told they don’t know have a good day . More
by Aliyahmom0
Employees Worked With
Other Employees :
Frankie Vance, David Price, Payden Sewell, Clint Wright
