Since Serra Kia of Trussville isn't an option ill leave it here and hopefully someone can straighten them out. I am extremely disappointed with Serra Kia of Trussville, and at this point I’m leaving this review because I cannot get anyone at the dealership to return my calls. When I purchased my used 2020 Ford Expedition, I made it VERY clear during negotiations that I would only make the deal if a powertrain warranty was included. I have the text messages from the salesman to prove it. When we finalized the numbers, the salesman specifically told me in writing: “That's with your lifetime Powertrain warranty and delivery to you.” There was nothing vague about that statement. The lifetime powertrain warranty was represented to me as part of the deal. Now that I am trying to get information about that warranty, I’m being told that I apparently do not have it. Even more frustrating is trying to get someone at Serra Kia to actually address the situation. I have called multiple times and have been transferred to different departments, only to reach voicemail. I leave messages. No one calls me back. I call again, get transferred again, and the same thing happens. I live several hours away, so much of this purchase was handled remotely. That makes it even more important that I was able to rely on what the dealership and its salesman told me in writing. I’m not asking for anything unreasonable. I want Serra Kia to explain why I was explicitly told that my final deal included a “lifetime Powertrain warranty,” but I am now being told otherwise. If there is an explanation, CALL ME and explain it. I would much rather resolve this directly with the dealership than through a Google review, but after repeated calls and voicemails with no response, I’m running out of ways to get someone’s attention. Serra Kia: I have the text messages. I have the exact wording your salesman used included in this review. Please have someone with the authority to address this issue contact me. Jay

Overall 10/10 experience as a first time buyer! Rhashard & Jacob did what was in my best interest. Explained everything to me very detailed. Responded to me in a timely manner! Jacob had awesome interaction. Management was great as well. Finance department was awesome as well! As a first time buyer my experience started off rough but ended in smiles!😊

Parts manager has a horrible attitude, very unprofessional and seems to be a poor choice of representative for the company.

Your mechanics suck they were supposed to fix my turbos and they were down within One month

Very fast and friendly service. Easy to make appointments and to work in the lobby. No issues.

Great job. Reliable, friendly, knowledgeable staff clean environment . Timely service. Would go back again soon