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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
October 27, 2022
Everyone at this location was very kind and helpful. My sales person Jacob , was persistent and didn’t give up on finding what I wanted. I’m very grateful. My sales person Jacob , was persistent and didn’t give up on finding what I wanted. I’m very grateful. More
by Whitney
Verified Customer
October 27, 2022
Sarah, the service advisor is a real asset, she advised me regarding a locknut problem that I had and her advice was spot on and saved me time and money. It’s this type of service that will bring me back me regarding a locknut problem that I had and her advice was spot on and saved me time and money. It’s this type of service that will bring me back to this dealership More
by Kiwisfly62
Employees Worked With
Sarah
October 27, 2022
Always provides excellent service when I go to Kia Trussville. I’m on my third Kia vehicle and all of them have been serviced at this location. Trussville. I’m on my third Kia vehicle and all of them have been serviced at this location. More
by demehubbard18
October 27, 2022
Failure to diagnose problems with my vehicle. Dissatisfied with the service department and it’s poor service. Dissatisfied with the service department and it’s poor service. More
by smchorseman
Employees Worked With
October 26, 2022
Bad experience purchasing a car! No dealership shouldn't make a decision in customer purchase of a vehicle. I wouldn't recommend visiting this dealership. No dealership shouldn't make a decision in customer purchase of a vehicle. I wouldn't recommend visiting this dealership. More
by Jaxa1327
Employees Worked With
Sydney Anthony
October 24, 2022
Service-Sarah and Jonathan are a great team. I have been coming to Kia Trussville for 4 years and the service department has not failed me yet. Frankie and Jim treated me with professionalism an I have been coming to Kia Trussville for 4 years and the service department has not failed me yet. Frankie and Jim treated me with professionalism and respect. I enjoyed Jim's stories. LOL. Thanks to Clinton, GM, he also helped me in 2021. More
by tatecurry
Employees Worked With
Jonathan,Sarah
October 22, 2022
I love how they can get me in for an oil change without an appointment! an appointment! More
by wilsonasw05
October 20, 2022
I cannot say enough good things about my recent service experience with Serra Kia in Trussville. Master Technician Kyle Tyler was very helpful and knowledgeable which made me feel more at ease about gettin experience with Serra Kia in Trussville. Master Technician Kyle Tyler was very helpful and knowledgeable which made me feel more at ease about getting our car repaired by your dealership. I would recommend your service center, and especially Kyle Tyler, to anyone needing any car worked on mechanically. Job well done! More
by Lee Huffstutler
Employees Worked With
Kyle Tyler
