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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Verified Customer
November 09, 2022
They Did everything they could to work with me and get me in a car i wanted. Daniel Hall was amazing to work with and did everything possible to help me get the car I wanted in a car i wanted. Daniel Hall was amazing to work with and did everything possible to help me get the car I wanted More
by CHLOEMCKINNEY09
November 06, 2022
Took my car in for service. It had an engine light on and was running awful. Was told it would be 6weeks to 8weeks before they could test it to see what the problem was. They pa It had an engine light on and was running awful. Was told it would be 6weeks to 8weeks before they could test it to see what the problem was. They parked my car around the back where it set for two weeks. I decided to call Riverchase Kia to see if they could look at it and they said yes they could get to it in a couple of days. I had to then pay $$$ to have my car towed to another dealership just because your dealership didn't have the time. Then after another week, I find out that whatever sensor was causing the car to run bad had reset and the car is now running perfect again. So for my car to be out of commission for about 4 weeks and to then find out nothing was wrong with it was frustrating. Spent $110.00 on a tow because of your slow service department. More
by wkirkland123
Employees Worked With
I do not know the girls name, but she has also cheated me our of a discounted oil change before.
November 01, 2022
I have had excellent response / reception from the phone operator to the parts to the service department. I highly recommend Lisa as she has looked up accessory parts for me and given me advice on wha phone operator to the parts to the service department. I highly recommend Lisa as she has looked up accessory parts for me and given me advice on what to do if not available. And Joshua did a great job changing my oil and rotating tires promptly. The waiting room is pleasant, roomy and stocked with coffee and water. What’s not to love? More
by mamajones29
Employees Worked With
Other Employees :
Joshua Ryant, Frankie Vance, David Price
