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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
January 05, 2023
Serra Kia provided excellent service. They promised the best price and delivered on both the best price and courteous service. I would highly recommend them. From management to sales a They promised the best price and delivered on both the best price and courteous service. I would highly recommend them. From management to sales and finance, the service was top notch. More
by fmjp1
Verified CustomerEmployees Worked With
January 04, 2023
Isaiah did a great job getting me & my husband financed. He & Daniel were the best they sold my husband a truck and I traded my 2020 Kia Sportage in for the 2023 Kia Sportage. He & Daniel were the best they sold my husband a truck and I traded my 2020 Kia Sportage in for the 2023 Kia Sportage. More
by christymoncrief
January 04, 2023
Great service, no waiting for a long time, service with a smile and will return for future service. a smile and will return for future service. More
by randy
Employees Worked With
January 03, 2023
They are very friendly. They are also very professional and handled all my problems in a timely manner. They are also very professional and handled all my problems in a timely manner. More
by shawnast0222
January 01, 2023
Very slow! ! They had my car almost 3 months. They failed to communicate with me. Everytime I had to call them and most of the time no one answered. They d ! They had my car almost 3 months. They failed to communicate with me. Everytime I had to call them and most of the time no one answered. They did not value my business. They trashed my car by dumping everything from my glove box onto the floor. They lost my owner's manual. After paying them over $400 I had to take it somewhere else and pay $1300!!! More
by kimberly.caddell
Employees Worked With
January 01, 2023
I wouldn’t recommend this company to nobody I got a truck and a week later it started running hot and stop on me first it was the heat didn’t work than the check engine light came on they said they was looki and a week later it started running hot and stop on me first it was the heat didn’t work than the check engine light came on they said they was looking at it on Friday til they will get to it Monday so I’m without a vehicle and money worst service every and I didn’t even ride the truck a month before all these defects I really won’t my money back they can keep the vehicle just cancel my contract so I can find me and my kids a dependable vehicle More
by Wilshondra
Employees Worked With
Other Employees :
David Price, Payden Sewell
January 01, 2023
Everyone at Serra Kia gave us a great experience during the process of buying our cars. I am truly greatful. the process of buying our cars. I am truly greatful. More
by msbam1961
December 31, 2022
Everyone was great! !!! Justin and the store manager helped put me in a vehicle! Thanks!!! !!! Justin and the store manager helped put me in a vehicle! Thanks!!! More
by mr.smith1985
December 30, 2022
Everyone at the dealership was very professional and got not just me but everybody's needs done and taken care of. I personally already recommended other people there to purchase cars in the future not just me but everybody's needs done and taken care of. I personally already recommended other people there to purchase cars in the future More
by Antonio Amill
