Serra Trussville Kia

After I had been denied ab auto loan from dealerships. Honestly, I assumed it would be a waste of time to even give Serra Kia a chance. BUT, Amber Payne (sales) and the finance team pulled if off! No Honestly, I assumed it would be a waste of time to even give Serra Kia a chance. BUT, Amber Payne (sales) and the finance team pulled if off! Not only am I driving a very nice Honda Crossover, I only had to put 600.00 down-payment!! THANK YOU SERRA KIA! More

I will never ever recommend this place to anyone it’s a straight rip off I purchased a vehicle only for it to breakdown within a week I contacted them to let them know I even had it towed there to just get straight rip off I purchased a vehicle only for it to breakdown within a week I contacted them to let them know I even had it towed there to just get a vehicle to look at it I lost major but God is not sleep they told me they would only fix the heating problem anything else I would have to pay for it so I lost $3500 than have to turn around and pay $2000 for a new water pump 😩😩😩 More

Great service every time. People there are very friendly and helpful. Would definitely recommend Serra Trussville Kia. Jonathan in service did a great job keeping me informed People there are very friendly and helpful. Would definitely recommend Serra Trussville Kia. Jonathan in service did a great job keeping me informed and taking care of my maintenance. 🌟🌟🌟🌟🌟 More

Nice and friendly salesman quick sales an service an paperwork we received very good service, but wasn’t explained very well was a big misunderstanding about the trade in we had an it wasn’t discussed a paperwork we received very good service, but wasn’t explained very well was a big misunderstanding about the trade in we had an it wasn’t discussed at signing an we didn’t know what they did till we got home, but we had done signed the paperwork so we knew that nothing could be done , but next there will be more communication on my end on explaining what is going to be done so if I’m not happy I want sign the the papers More

I was pleased to get a deal but I did not get the deal that I hope to get that I hope to get More

Daniel sold me my hybrid Kia Niro and he was awesome! He was professional, courteous, knowledgeable and not pushy (like some car sales people can be). Love, love, love my new Kia hybrid and my car buying He was professional, courteous, knowledgeable and not pushy (like some car sales people can be). Love, love, love my new Kia hybrid and my car buying experience and the gas mileage is an excellent bonus! More

They took the time to get me the best deal on a vehicle I could afford and I really liked. Didn’t waste any of my time like other dealerships. I had been to several other dealerships and a lot of my time wa could afford and I really liked. Didn’t waste any of my time like other dealerships. I had been to several other dealerships and a lot of my time was wasted and to me that’s not good business More

I was disappointed when I visited the Kia Location I have been promised a car wash with purchase of a maintenance service After driving 30 some miles from my home I was told that the service wasn’t available been promised a car wash with purchase of a maintenance service After driving 30 some miles from my home I was told that the service wasn’t available. I was totally disappointed. More

Very family oriented have a wonderful kids room for your children to play the sales reps Sydney and Sam were awesome in helping me get into a new family vehicle and the sales manager didn't stop trying unti children to play the sales reps Sydney and Sam were awesome in helping me get into a new family vehicle and the sales manager didn't stop trying until he got me approved and driving off the lot in a safer vehicle for the family all in all I'd give them a 10 out of 10 they go above and beyond to make sure there customers are happy and taken care of. More

Awesome service. Very friendly staff. Ready and willing to go the extra mile for the customer Very friendly staff. Ready and willing to go the extra mile for the customer More