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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
February 28, 2023
Justin and Jerry are the best! Buying a car can be a nerve racking experience, but these two made the process incredibly easy. They answered all my questions and concerns during th Buying a car can be a nerve racking experience, but these two made the process incredibly easy. They answered all my questions and concerns during the buying process quickly. Also, the experience didn't end after the sale. Justin and the Serra team continued to check in to ensure I was satisfied with my purchase! I love my new Carnival and I'm thankful for the Serra team being a partner the entire way! More
by Dan Johnson Carnival
Verified CustomerEmployees Worked With
Justin, Jerry
February 28, 2023
I was pleasantly surprised with my buying experience. No pressure tactics. Just provided information to allow me to make a decision and deal that I was happy with. No pressure tactics. Just provided information to allow me to make a decision and deal that I was happy with. More
by Brett
February 28, 2023
Fantastic experience I had with the whole Kia team starting with Daniel, Isaiah and their manager Abdul, they gave me a personalized/human service, and on top of that they got me what I was looking fo starting with Daniel, Isaiah and their manager Abdul, they gave me a personalized/human service, and on top of that they got me what I was looking for. The best experience I've ever had buying a car. Very friendly throughout the process. More
by FGARCIA01
February 27, 2023
Lack of communication. From working with a salesperson to purchase a vehicle to actually receiving my vehicle they never followed up. From working with a salesperson to purchase a vehicle to actually receiving my vehicle they never followed up. More
by jross14
February 26, 2023
Courteous service, timely repair, professional service, constantly advising of the progressi of your vehicle service. constantly advising of the progressi of your vehicle service. More
by Herb
Employees Worked With
February 24, 2023
They was good and listen to my concerns and fix my problems and I actually detailed my car for me thanks a lot problems and I actually detailed my car for me thanks a lot More
by okwhatever64
February 24, 2023
Serra Trussville Kia @Brookes Crossing is very reliable and efficient when it comes to getting down to solving your vehicles dilemma. With accuracy and precision, you all ways are treated with respect and and efficient when it comes to getting down to solving your vehicles dilemma. With accuracy and precision, you all ways are treated with respect and common sense, even when you don’t have an appointment, they (the team) will do their best to get you taken care of. Great group of people to do business with. Thanks for everything!!!😎👍👊🏼💐🤩🌺 More
by bpeavy87
