Serra Trussville Kia

My husband and I LOVE our new 2023 Kia Sportage. We can't thank James and the whole team at Kia enough for the smooth and easy process it was to trade in our car and purchase our new one. James was We can't thank James and the whole team at Kia enough for the smooth and easy process it was to trade in our car and purchase our new one. James was extremely kind and knowledgeable about every car we were interested in. He knew exactly what we were looking for and made sure even after we drove off that everything was still what we hope for. We will definitely be doing business with James at Serra Trussville Kia again! More

We had a great experience. The staff was very helpful and kind. We are pleased with our purchase. The staff was very helpful and kind. We are pleased with our purchase. More

They were very courteous and knowledgeable. I think the work was done in a timely manner I think the work was done in a timely manner More

I think the dealership is fine. Nothing amazing but nothing terrible. My wife has a Mazda and I really enjoy the customer service experience there. There is a more streamlined servi Nothing amazing but nothing terrible. My wife has a Mazda and I really enjoy the customer service experience there. There is a more streamlined service process where you can see on a screen how many cars are ahead? Estimated completion time, etc. The waiting room is more comfortable with more amenities such as advanced coffee machines and creamers, various snacks and sodas. More

I leased my car from Serra & then I bought the car. I don't like the whole buying process & felt that I would have been taken advantage of if I hadn't kept refusing the offers. I was treated as an igno I don't like the whole buying process & felt that I would have been taken advantage of if I hadn't kept refusing the offers. I was treated as an ignorant person in the beginning. I finally spoke with the manager & we did come to an agreement but it was very confusing. More

Great customer service and support. Attention to detail makes the difference and inspires confidence and trust Attention to detail makes the difference and inspires confidence and trust More

Provided good service in a good amount of time. Friendly staff. Nice clean and attractive facility Friendly staff. Nice clean and attractive facility More

Great overall experience with the sales person Christy and the sales manager thanks for going above and beyond to get us the vehicle we wanted and the sales manager thanks for going above and beyond to get us the vehicle we wanted More

Matt was awesome! He was knowledgeable and very easy to talk to. The entire buying process was easy and fast. Matt got the payments down to fit my budget. I'm very He was knowledgeable and very easy to talk to. The entire buying process was easy and fast. Matt got the payments down to fit my budget. I'm very satisfied with my purchase. More

There's a reason I always come to Serra Trussville Kia for service - they always take great care of me in a timely manner! This time was no exception, while I was sad that Johnathan wasn't there for my s for service - they always take great care of me in a timely manner! This time was no exception, while I was sad that Johnathan wasn't there for my service I got to meet Brooks and he took EXCELLENT care of me! I'll definitely be back! More