Serra Trussville Kia

They were very helpful and professional. They were willing to go above and beyond. Thank you! They were willing to go above and beyond. Thank you! More

Great and love the customer service as well as the communication. I dropped car and was assured that they would take care of my car. Not only did they take care of my care they made sure I got the s communication. I dropped car and was assured that they would take care of my car. Not only did they take care of my care they made sure I got the service I needed to keep me on the road. More

That staff was amazing and they got to my car in no time. Didn’t wait long at all. Didn’t wait long at all. More

I had work done on my car that they completed . When they brought my car to me and I cranked it a light was on that we had never seen before. When I asked about this one person said I know it was When they brought my car to me and I cranked it a light was on that we had never seen before. When I asked about this one person said I know it wasn't on when I took your car back this morning. When speaking to the manager, he acted as if we knew the light was on prior. I had just had my car in for a routine service a few weeks before. We had to leave the car another day and they were not able to find out what was wrong. It was not communicating with their tool. They cleared the code and it has not come back on in well over 200 miles of driving. The communication is not only terrible it is impossible. No one EVER answers the phone. If I got transferred to the service department it was never answered. We called multiple times and never even got an answer on the main. I left voicemails that were never returned. I got the text message about my service and responded to it to check on my repair. NO response. I will never go back to this service department. More

Everyone was very inviting, I came in wanting to look at a particular car, they let me do a test drive. They answered any questions or concerns that I had. The whole experience was enjoyable. I was very ple a particular car, they let me do a test drive. They answered any questions or concerns that I had. The whole experience was enjoyable. I was very pleased with the car I drove home in. More

The customer service is good and the work they do seems good but the wait times are awful and it seems that scheduling an appointment means absolutely nothing and you will still be waiting hours. This has good but the wait times are awful and it seems that scheduling an appointment means absolutely nothing and you will still be waiting hours. This has happened on the last 3 oil changes so not just a one time thing. More

My new (2023) vehicle's check engine light came on within a month of my purchase. I towed it back to the dealership and they said they would test drive the vehicle to attempt to replicate the issue. Two days a month of my purchase. I towed it back to the dealership and they said they would test drive the vehicle to attempt to replicate the issue. Two days later I recieved a call saying they had test driven it multiple times with no success in duplicating the issue. However, my vehicle came with KIA Connect and GPS tracking, which showed it had not been moved since it was dropped off. I shared this information with the person who called me and they questioned whether I was telling the truth and after explaining I would be happy to share the details they said (I'm paraphrasing) "Well I'm not lying to you, it's my tech who lied to me". They told me they would drive my vehicle a couple times and call me the next day with an update. By 4pm the following day I hadn't received a call, so I called to check in and the same person acted surprised I hadn't received a phone call at this point and told me they couldn't duplicate the issue so it was okay to come pickup. There are several other things about my experience that are sub par, but I don't want to put the effort in to type them out. The only positive part of my experience was Starla. She did a splendid job and was very kind to work with. Seemed to care much more about the Customer's experience than anyone else involved. More

I called and said what I wanted, and it was detailed and waiting when I arrived! All I needed to do was paperwork. waiting when I arrived! All I needed to do was paperwork. More

Ben the service manager is fabulous and has great customer skills! Such a smooth experience. customer skills! Such a smooth experience. More