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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
April 14, 2023
Poor communication and misleading information. Had my car towed there for repair in February 17th of 2023, on a date that was scheduled by Serra Trussville Kia. A week later I was told my car was Had my car towed there for repair in February 17th of 2023, on a date that was scheduled by Serra Trussville Kia. A week later I was told my car was in queue to be seen but there were cars ahead of mine. When in fact, Serra Trussville Kia had not even opened a repair ticket on my vehicle. A repair ticket was not opened until March 13th of 2023, almost a month later. I was very disappointed to learn that I was lied to and that I was put out of my vehicle for an unnecessary amount of time due to lack of attention and care. The only reason a ticket was finally opened was because of a concerned family member showing up to the location asking questions. Two stars is for the fact that Brooks apologized and improved on communication afterwards. I finally got my car on March 27th 2023. More
by E
Verified CustomerEmployees Worked With
Brooks
April 14, 2023
Promptly greeted by courteous sales rep. The negotiating of purchase with manager was overly complicated. The negotiating of purchase with manager was overly complicated. More
by bryan
April 12, 2023
Place was clean, comfortable waiting area. Service check in was very pleasant they listened to me about the problem with the car. While I was waiting they kept me constantly updated about the Service check in was very pleasant they listened to me about the problem with the car. While I was waiting they kept me constantly updated about the maintenance being performed. More
by csaunders1024
Employees Worked With
Service Daniel Lockhart/236
April 12, 2023
There were friendly and quick and helpful and very informative.and answered all my questions I will definitely recommend them. informative.and answered all my questions I will definitely recommend them. More
by mtaylor1361
April 10, 2023
Non helpful. Lied about test driving vehicle. Rude. Can’t keep help. Terrible. Liars. The list goes on and on and on. They had my car for over 2 months and didn’t Lied about test driving vehicle. Rude. Can’t keep help. Terrible. Liars. The list goes on and on and on. They had my car for over 2 months and didn’t do ONE THING. And it still isn’t fixed or safe to drive. More
by bspencer7601
Employees Worked With
Brooks and a few others who clearly can’t keep their jobs.
April 10, 2023
Very organized and informative. Keeper me up to date as to the status of my Kia. Keeper me up to date as to the status of my Kia. More
by Bobknight6977@gmail.com
Employees Worked With
Don't remember but he worked in tge service department. There were two. A female and male. Both were very courteous and helpful in getting the service I needed. Great team
April 08, 2023
Great customer service at this location seems to go the extra mile on making the customer happy, extra mile on making the customer happy, More
by sbryan8850
April 08, 2023
We received excellent service for our Cadenza. The people in the service department were friendly and knowledgeable. They went out of their way to help us. Having just moved to this area we have d The people in the service department were friendly and knowledgeable. They went out of their way to help us. Having just moved to this area we have definitely found the best! More
by MEDAKEEFER
Employees Worked With
Other Employees :
Can’t remember the guy that helped us most., David Price
