Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,378 reviews
June 14, 2024
Very good service department. Friendly and courteous. My truck was done in no time at all! Friendly and courteous. My truck was done in no time at all! More
by kerrybender1958
Verified CustomerEmployees Worked With
June 14, 2024
I’m always treated with respect. The teams members are very helpful and professional. Thank you! The teams members are very helpful and professional. Thank you! More
by beckivnc
June 13, 2024
The loved the dealership got me in a brand new 2024 I love it will recommend others love it will recommend others More
by amyakinard05
June 13, 2024
Great customer service and explanation of what needed to be repaired. Vehicle was ready as promised. be repaired. Vehicle was ready as promised. More
by sunderwood82
Employees Worked With
June 13, 2024
Was sold a car with no title and didn't find out till we went to register it. Took 3 weeks and a bunch of harassment to get it fixed. Also took the same to get an issue with the car fixed. No one seemed to went to register it. Took 3 weeks and a bunch of harassment to get it fixed. Also took the same to get an issue with the car fixed. No one seemed to know what they were talking about, no one followed through with what they said they were going to do unless harassed, was told what I wanted to hear just to get me off the phone over and over. Matthew the manager was good but everybody else was awful! More
by ddial
June 12, 2024
The service department is exceptional! This was my first visit and I was very impressed with everything. This was my first visit and I was very impressed with everything. More
by kyserthompson
June 12, 2024
Was everything nice. They try everything to make it possible. Thanks Malik for your patience They try everything to make it possible. Thanks Malik for your patience More
by mikeljos884
June 12, 2024
I was well pleased R. Kerry Bender was my sales representative and he made sure I was very satisfied with the vehicle I wanted he worked hard for hours but I left happy Kerry Bender was my sales representative and he made sure I was very satisfied with the vehicle I wanted he worked hard for hours but I left happy More
by nrobertson219
June 12, 2024
No comment at this time. Waiting for the part that came up missing off the door handle to be replaced. Waiting for the part that came up missing off the door handle to be replaced. More
by BETTYGURLEY1
Employees Worked With
