Serra Trussville Kia

Super hassle: original issue was bad rear suspension and I took it in to Serra in January 2023…they kept it for a few weeks and then said they ordered the wrong parts and kept it a few more weeks and gave i I took it in to Serra in January 2023…they kept it for a few weeks and then said they ordered the wrong parts and kept it a few more weeks and gave it back to me. Whatever they did didn’t fix it so I took it back in on March 8th 2023 they kept my car for about a month, I kept checking in and they said they were waiting on parts. I finally got fed up and called KIA service to complain about parts taking so long and customer service told me Serra never responded to the open ticket so it was closed. Bottom line no parts on order and nothing in progress. I then called Serra to complain and they told me to “bring my telluride” in and they would take care of it…keep in my my telluride had been their since the 8th…they had forgotten they even had it. After some back and forth they opened up another ticket and then the same thing almost happened again; after a week I called Serra to check in and they said “waiting on parts” and I immediately called KIA and they said “Serra hasn’t responded to our questions so we are about to close the “ticket”. I immediately drove to Serra and had words and then the ball actually got rolling. I ended up calling every day to check in on the status and the suspension got replaced. As they say “the squeaky wheel gets the grease”. To add insult to injury: when I got in the car to take it home the Electronics’s in the seat were broke and the seat would not tilt (recline or decline). So now my car has been at serra pretty much since January 4th: 1st time: January 4th - 20th 2nd time: March 8th - April 7th 3rd time April 13th - now…no rental nothing just a hassle. More

I really appreciate how informative , patient , personable, and professional my salesperson was. I have 0 complaint and would highly recommend Serra Toyota to my friends and family for there next c personable, and professional my salesperson was. I have 0 complaint and would highly recommend Serra Toyota to my friends and family for there next car purchases. Serra Kia has really impressed me. I look forward to continuing business you all! More

Kind, understanding, took time to listen to me and my needs. I will be back again needs. I will be back again More

Prompt and friendly service. Salesmen were great. Very happy with my new Kia EV 6. Salesmen were great. Very happy with my new Kia EV 6. More

Very nice and knowledgeable team of Kia folks. I told them what price range I needed to be in and how much I needed for my trade, and they were right where they needed to be to earn my business. I told them what price range I needed to be in and how much I needed for my trade, and they were right where they needed to be to earn my business. Will definitely buy from them in the future. Easy to work with and very friendly. Thanks for a great car buying experience. More

Worst customer service ever! Sold me a car & not even 7 days later it was right back in their shop. Not only did I mention the car had problems before I bought it, they also assu Sold me a car & not even 7 days later it was right back in their shop. Not only did I mention the car had problems before I bought it, they also assured me they would have the problem fixed. My car has been in the shop a more than 7 days now. No one has called me back, answered their phone or anything. More

Fast knowledgeable Clean Informed Explained what was being done and what parts was needed to complete order. being done and what parts was needed to complete order. More

The place is clean; free wi-fi is great; timely service; the enjoyable sales staff, is wonderful. the enjoyable sales staff, is wonderful. More

Our salesperson was very knowledgeable about the product we purchased. Management was willing to work with us without wasting our time. we purchased. Management was willing to work with us without wasting our time. More

The place is clean; the people are nice; free Wi-Fi; and I got what I needed. I got what I needed. More