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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
May 13, 2023
Got my vehicle back (28 days) after recall/warranty engine replacement. It runs very quietly, smoothly and seems to be in really good shape. My only complaint would be difficulty in getting someone o engine replacement. It runs very quietly, smoothly and seems to be in really good shape. My only complaint would be difficulty in getting someone on the phone to check progress. More
by s.traylor
Verified CustomerEmployees Worked With
David Price
May 12, 2023
Kristy was an amazing client advisor. Also finance was super easy to get through..took little to no time! Very on top of things and it was nice to have spoke to a desk manager regarding m Also finance was super easy to get through..took little to no time! Very on top of things and it was nice to have spoke to a desk manager regarding my deal! I would absolutely recommend coming to this dealership for all your needs :) More
by ashleighparker124
May 12, 2023
Service center is great but will NEVER buy another vehicle from this location due to sales person. Sam the sales person lied about many things and unable to explain in detail about things we were char vehicle from this location due to sales person. Sam the sales person lied about many things and unable to explain in detail about things we were charged for and was not helpful after sale in trying to sort out her lies. James myrick was great and helpful. More
by mindevaded699
May 07, 2023
Ben and the entire team in service did an excellent job as always with our routine service! I always appreciate the clean waiting area (and coffee/water) while waiting. We are a Kia family (3 Kias) and we as always with our routine service! I always appreciate the clean waiting area (and coffee/water) while waiting. We are a Kia family (3 Kias) and we trust Serra Kia of Trussville with all of our cars the most! More
by mg165
May 07, 2023
Daniel was amazing. I was so stressed and worried about life when my car did crazy things. I'm a single mom... he worked with me and had me in a new car in no time I was so stressed and worried about life when my car did crazy things. I'm a single mom... he worked with me and had me in a new car in no time More
by sendejasamber
May 04, 2023
Could not have asked for a more easy car buying experience. Professional staff and great experience. experience. Professional staff and great experience. More
by lmluquire
May 01, 2023
Always have appointment times available. Get in and out without any problems. We do have an issue if something needs to be ordered. We never get our call back that it arrives. Get in and out without any problems. We do have an issue if something needs to be ordered. We never get our call back that it arrives. More
by jlucia0
Employees Worked With
David Price
May 01, 2023
Phone service is terrible . Staff does not know how to communicate properly with their clients. Very rude people. Staff does not know how to communicate properly with their clients. Very rude people. More
by Ericaross0708
