Serra Trussville Kia

Serra Trussville Kia is always fast and efficient when I come in to get my car serviced. I appreciate everyone there and their great customer service. come in to get my car serviced. I appreciate everyone there and their great customer service. More

This dealership has knowledgeable salespeople and had a good selection of inventory. The salesman worked with me on price. good selection of inventory. The salesman worked with me on price. More

First and farmost, the location was convenient in the community. The dealership had a large selection of cars, different models and years too choose from ranging from new to slightly used with low milea community. The dealership had a large selection of cars, different models and years too choose from ranging from new to slightly used with low mileage...which I was searching for More

My Salesman was patient and professional and he made my Visit positive and smooth ! I was so nervous and he eased my fears . He keep me informed was was going on . Visit positive and smooth ! I was so nervous and he eased my fears . He keep me informed was was going on . More

The service was outstanding quick approval. Got the car I wanted without hassles. Would recommend this dealership to anyone. Got the car I wanted without hassles. Would recommend this dealership to anyone. More

Just before closing Brooks Neely met me in the service department and set up my 2022 Telluride for it's first routine service and exploration of two (2) recall notifications I had received from Kia. I tol department and set up my 2022 Telluride for it's first routine service and exploration of two (2) recall notifications I had received from Kia. I told Brooks I needed my SUV back before closing the next day. Brooks handled both my service and the recalls and made sure my Telluride was available when I came to pick it up the next afternoon. I was very pleased with Brooks' attention to my needs. More

Courteous, fun,thorough, willing to do what it takes to please the customer. I would highly recommend. please the customer. I would highly recommend. More

As usual, we had great service. Everyone we encountered was extremely nice and very willing to help us out. The job was completed in a timely manner. I will definitely bring my car Everyone we encountered was extremely nice and very willing to help us out. The job was completed in a timely manner. I will definitely bring my car back for future service. More

Surprised to walk in the next day to pick up my car after purchasing it the following day and walked past a few employees with not one of them speaking, even the manager…. We had to go searching around the i purchasing it the following day and walked past a few employees with not one of them speaking, even the manager…. We had to go searching around the inside of the building to find our salesman, who happened to be at lunch. Finally, we spoke first to someone who was able to inform us that he was at lunch and should be back shortly. This location seemed to be lacking exceptional customer service. They claim that the protection floor mats are “required” upon purchase due to them having a contract with the supplier but did not provide the cargo floor mat because it was on “backorder” which wasn’t told to us until after purchase when we asked the salesman. Since this was a “required” purchase, you would think if they wanted to provide exceptional customer service they would make a note of who does not receive the cargo floor mat due to them being on “back order” and send them to the buyer after it is received in stock but no. This, although not shocking, was not offered nor would they budge with the price of the floor mats….. to make matters worse, I contacted two other Kia dealers, one in Auburn Al and the other in Columbus Ga who both had the cargo floor mats!! More

Very professional dealership. They were quick to acknowledge us and went out of their way to get us what we needed and listened when we told them our wants and needs.James is one o They were quick to acknowledge us and went out of their way to get us what we needed and listened when we told them our wants and needs.James is one of the best reps for a vehicle that we have ever encountered and Isaiah in finance is an asset to your financial team. More