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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
July 01, 2024
I am writing this about three weeks after my experience at the dealership. At the date that you sent out the survey I am expressing My opinion. I did not receive all of my paperwork. I did not get a follow at the dealership. At the date that you sent out the survey I am expressing My opinion. I did not receive all of my paperwork. I did not get a follow up on information about the vehicle, that I was told I would get. Now I am stuck with a few problems with the vehicle. Because of those things I did not have such a great experience. More
by THEREG4U
Verified Customer
June 29, 2024
Nice and quick service, they kept me updated as they did everything and gave estimated finish time. everything and gave estimated finish time. More
by LIANAMARTINEZ077
June 27, 2024
Recently gave a poor review because we recently made an appointment and came in for a recall repair. After we left the car there for a few hours, they said they didn’t have the part. This time we tried ag appointment and came in for a recall repair. After we left the car there for a few hours, they said they didn’t have the part. This time we tried again now that they have the part. They got us in and out promptly and nice friendly service. More
by jgamble1026
Employees Worked With
June 26, 2024
Specifically scheduled an appointment to have an ongoing electrical issue addressed. Noted that I would be in a rental while they worked on it. Dropped it off on Wednesday, no response by Friday. Called and electrical issue addressed. Noted that I would be in a rental while they worked on it. Dropped it off on Wednesday, no response by Friday. Called and was told it would be another week to two weeks before they could do it. Told them I would pick it up on Saturday. Trying to get in touch with service manager to discuss issues. More
by PMANNING3532
Employees Worked With
Not sure of his name, but my service writer was wonderful.
June 22, 2024
This is the only Kia repair shop that I trust in Birmingham. We have always received great customer service. They do a great job explaining everything. Thanks! Birmingham. We have always received great customer service. They do a great job explaining everything. Thanks! More
by Happy Mom of teenager
Employees Worked With
June 22, 2024
Everyone was very helpful, nice and they helped me find the perfect vehicle just for me. the perfect vehicle just for me. More
by crystalc1381
Employees Worked With
June 20, 2024
Everything was super smooth during the process and they were super helpful. I just had a baby and had to come in a few days after my husband initially signed the papers to sign my part of things and they h were super helpful. I just had a baby and had to come in a few days after my husband initially signed the papers to sign my part of things and they had everything ready to go so I could run in and run out to take care of my newborn. More
by brandon.emily2615
June 18, 2024
Everyone in the dealership was very friendly and helpful in assisting us with choosing the right vehicle. Greg was so patient while showing us how to use all the new features. Best experience yet in purcha in assisting us with choosing the right vehicle. Greg was so patient while showing us how to use all the new features. Best experience yet in purchasing a new vehicle. I would highly recommend you visiting Serra Trussville Kia. More
by USCGMARK
June 16, 2024
I think they have technical and professional knowledge with facilities to handle my job satisfactorily. with facilities to handle my job satisfactorily. More
by isacokoro1
