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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
July 21, 2023
Very polite kept me updated most of the time. Customer service lady was very pleasant as well. Customer service lady was very pleasant as well. More
by cindysunshine2
Verified Customer
July 20, 2023
I had an appt for Thursday morning at 10:30 and was told my car would be priority with the appt. It wasn’t even looked at until the following Monday afternoon. The repair was very simple, more so than antic my car would be priority with the appt. It wasn’t even looked at until the following Monday afternoon. The repair was very simple, more so than anticipated. It wasn’t ready until Tuesday afternoon, so we did without the car, which was drivable, from Thurs to Tues for a repair that took a couple of hours. More
by mikejulie7
July 20, 2023
We had a great experience buying our Carnival from Serra Kia Trussville - Caleb was an excellent salesperson and was thoroughly knowledgeable about the vehicles we were looking at. Kia Trussville - Caleb was an excellent salesperson and was thoroughly knowledgeable about the vehicles we were looking at. More
by wlpickard
July 19, 2023
Comfortable with our salesman made us feel at ease with the process. I would definitely recommend this salesman. the process. I would definitely recommend this salesman. More
by johnleos5
July 18, 2023
From the first word spoken to our salesman, (James), he treated us with respect, listened to everything we said and did a great job of helping us get our new vehicle. treated us with respect, listened to everything we said and did a great job of helping us get our new vehicle. More
by rwbeard
July 18, 2023
I'm very happy that they were able to replace my engine with the recall on it. I just wish they wouldn't have dented my hood in the process.when asked about it they said that they had no idea and the guy w with the recall on it. I just wish they wouldn't have dented my hood in the process.when asked about it they said that they had no idea and the guy working on it quit the same day I went to pick it up... This is why you need insurance. I'm glad I took pictures before and after the repair process More
by ariaandeverlybest
Employees Worked With
I Don't know the man's name who I dealt with. His is pants were unreasonably tight though.
