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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
Verified Customer
August 23, 2023
Very deceptive. The relationship between service and sales is poor. Commitments are made from sales and then not delivered by service. The relationship between service and sales is poor. Commitments are made from sales and then not delivered by service. More
by bookerbales
Employees Worked With
Ben
August 22, 2023
Quick and easy service, service writer answered all my questions quickly and throughly. Overall great experience. questions quickly and throughly. Overall great experience. More
by MITZITREJO
August 22, 2023
Knowledge. Friendly. Not pushy. Went out of the way to accommodate our schedules. The salesman (Ghani) who helped us was pleasant to deal with. Did a great job Friendly. Not pushy. Went out of the way to accommodate our schedules. The salesman (Ghani) who helped us was pleasant to deal with. Did a great job of showing us the bells and whistles on our new Sportage. I typically dread car shopping, but they made it easy and fun. More
by vickyfuqua
August 21, 2023
It was a good experience and the worker was very helpful. I liked the complementary car wash I liked the complementary car wash More
by kindgabrielle
August 21, 2023
Pleasant experience with staff. Set expectations well. Time in the department was reasonable. Appointment scheduling was convenient. Set expectations well. Time in the department was reasonable. Appointment scheduling was convenient. More
by susan.evans1117
Employees Worked With
Don't recall.
August 20, 2023
After a horrible experience at another dealership, Ben and the rest of his team were a breath of fresh air. They listened and took excellent care of me and my car. and the rest of his team were a breath of fresh air. They listened and took excellent care of me and my car. More
by ekdahla
Employees Worked With
Ben
August 19, 2023
Very nice salesman and staff. Very helpful about understanding car would definitely recommend the dealership. Very helpful about understanding car would definitely recommend the dealership. More
by cdodson745
