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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
September 25, 2023
The time it took was a little longer than I thought it should take, but it is done and I am happy should take, but it is done and I am happy More
by tammydewberry
Verified Customer
September 25, 2023
Slow, unexperienced, no communication, staff , no skills in installing battery next day car didn’t start stuck . Don’t comprehend the claims. in installing battery next day car didn’t start stuck . Don’t comprehend the claims. More
by terriebell72
September 24, 2023
Pleasure working with James Myrick great salesman. It was a little back and forth but when it came down to it , honest guys from James all the way to the managers. Would definitely buy again. By the It was a little back and forth but when it came down to it , honest guys from James all the way to the managers. Would definitely buy again. By the way, we bought 2 vehicles in the same day...Thanks again. Mike and Kim. More
by freegolfer1964
September 23, 2023
Only issue they did not fill up my washer fluids customer service was awesome very on top of everything highly recommend they even washed my vehicle service was awesome very on top of everything highly recommend they even washed my vehicle More
by dmoore21212
Employees Worked With
Colin whisenant
September 23, 2023
Kia is very informative of what's going I. With your car. Kia explains in detail so you have a good understanding of what is wrong with your car. With your car. Kia explains in detail so you have a good understanding of what is wrong with your car. More
by tigerlily.debbie
Employees Worked With
September 22, 2023
Great sales man and dealership overall. Matthew and Greg are the best and very helpful! Matthew and Greg are the best and very helpful! More
by xander
September 21, 2023
Lounge is clean, employees are respectful and friendly. All work is explained throughly and in a manner that is understood All work is explained throughly and in a manner that is understood More
by memawbeth81
September 21, 2023
Everyone, was nice, respectful, and well spoken. Greg was especially nice and helpful throughout the whole process. I had a bad experience at a dealership before this, so I was pleasantly surprised Greg was especially nice and helpful throughout the whole process. I had a bad experience at a dealership before this, so I was pleasantly surprised with how well this visit went. More
by miavalvarez
Employees Worked With
Greg Nims
September 20, 2023
The salesman, Daniel, is top quality. The sales manager, Matt, is a completely different story because he lied to me on multiple occasions. I would have left the store altogether if n The sales manager, Matt, is a completely different story because he lied to me on multiple occasions. I would have left the store altogether if not for the work Daniel had already put in. Daniel needs a raise. Matt needs to be fired. More
by abowling4ua
September 20, 2023
The salesman was very nice and accommodated my needs. I would recommend this dealer to anyone I would recommend this dealer to anyone More
by macymagoo80
