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Serra Trussville Kia

Birmingham, AL

4.4
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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5009 Brookes Crossing Blvd

Birmingham, AL

35235

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Showing 2,379 reviews

October 16, 2023

I was very dissatisfied in the overall handling of service provided. No professionalism was given More

by mccain.mildred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember any names due to lack of communication from service department
October 16, 2023

Very friendly gotjob done the best good Thebes verysmart on time clean no long waiting More

by fayependfleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
October 13, 2023

The People who work there are friendly, Nice and helpful. They fix things very quickly .and the place are clean More

by JJYNG0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Mughal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price, Payden Sewell, Kristy Laster
October 13, 2023

The staff is super nice abs friendly. Service was quick, even for a walk in oil change. More

by sebastian.meneses.pilco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure if her name, but a young lady in service helped me!
October 13, 2023

They is a very friendly dealership. Good people to get along with and stand behind their work . More

by ybrittney21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
October 13, 2023

Fantastic service. Felt right at home in and out with No problems. Very nice people More

by RBENTON2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Nims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Had my cooling system worked on a few months ago and it’s not working. Brought my car in last week for repairs and they said it would be two weeks before they could look at it and I had to take it to another More

by xxcxxj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get his name.
October 11, 2023

Sha was great. In and out! Fast service and easy to deal with! Great! Excellent! More

by mintonr5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sha Iftekhar
October 11, 2023

This is the second car we have purchased from Serra Kia Trussville. Just an excellent group of people and super friendly. More

by amandabrasher5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Nims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

You have Nice employees and clean facility. They make sure customers are satisfied. Great job they do also More

by tironabender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
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