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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
August 13, 2024
My Salesman, Malik was the most patient salesman I have ever met. I drove 2 hours away and it was well worth it. Adul also came and met me personally and made sure I was at a comfortable monthly price. I w ever met. I drove 2 hours away and it was well worth it. Adul also came and met me personally and made sure I was at a comfortable monthly price. I will be driving 2 hours again for my next Kia! This location has the best customer service by far. More
by termichaelj
Verified Customer
August 11, 2024
Like every other dealership. Just there to take your money. They have yet to do anything as promised. It took a week to get a vauge response from nimms with my concerns of safe Just there to take your money. They have yet to do anything as promised. It took a week to get a vauge response from nimms with my concerns of safety issues with the vehicle so they could be addressed. Sold a car with no intake boot for the air box, greased the batttery terminal semi tightened it terminals literally slid right off the battery was suppossed to have new tires on it and balanced tire balance was way way out as well as alignment. Full mainetenance was suppossed to be done but air filter super nasty, spark plugs have never been out head light harness chopped up bulbs are glued in there the car is literally an electronic fire hazard waiting to melt to the ground so much for there certified multi point inspections. Loved the vehucle and price More
by TLFRALEY2010
August 11, 2024
Best customer service around town and not to mention very attentive to customer needs and the service mgr was great in explaining what all the technician did to the car attentive to customer needs and the service mgr was great in explaining what all the technician did to the car More
by christrisha1493
Employees Worked With
August 10, 2024
The management was horrible communication very poor accommodation very poor vehicle broke down 24 hours after purchase dealership said nothing was wrong with it. They Couldn’t do anything about it. accommodation very poor vehicle broke down 24 hours after purchase dealership said nothing was wrong with it. They Couldn’t do anything about it. More
by nicholsonisaiah85
Employees Worked With
August 10, 2024
Worst service, stuck with a car that I hate getting into, the dealership guy said “to be honest I don’t know alot about cars”. Didn’t work or communicate with me on trading the car . the dealership guy said “to be honest I don’t know alot about cars”. Didn’t work or communicate with me on trading the car . More
by ADAY
August 10, 2024
The dealership itself is nice. Mr Collin’s answered all my questions and gave a full detail of off the buttons in the car. I was upset by the lack of communication after the fact w Mr Collin’s answered all my questions and gave a full detail of off the buttons in the car. I was upset by the lack of communication after the fact when I had an issue that needed to be resolved. More
by Hcus
August 10, 2024
Great work on my car! Took their time and detailed to protection! Very pleased with the time and quality Took their time and detailed to protection! Very pleased with the time and quality More
by stephanie.nolen6393
Employees Worked With
August 10, 2024
Greg Nims and team was great. I couldn’t have ask for more. They went over and beyond to make sure I received the car I wanted, and was very willing to work with me. A special sho I couldn’t have ask for more. They went over and beyond to make sure I received the car I wanted, and was very willing to work with me. A special shout out to Greg Nims for going the extra mile. Thks!! More
by dellawilborn
August 10, 2024
Jacob was very attentive and went above and beyond to get me what I wanted. It was all done in a short period of time as well. I would definitely recommend him to everyone who wants a car me what I wanted. It was all done in a short period of time as well. I would definitely recommend him to everyone who wants a car More
by jomaicakellom29
Employees Worked With
