Serra Trussville Kia

The young lady in the dealership service center was nice but I felt they didn’t value my time for real. I came in at 12:30 for an oil change, I had an eta finish time of 2:30 and at about 2:50 i haven’t got but I felt they didn’t value my time for real. I came in at 12:30 for an oil change, I had an eta finish time of 2:30 and at about 2:50 i haven’t gotten an update, I went to check myself and the paperwork was complete and so was my car, parked window down and ready to go. I just would have liken an update because I had to pick someone up at 3. They were sweet but update your customers and when their is done tell them so we can leave!! More

Representative was courteous, gave immediate service, and showed me to the waiting area. The representative checked on me while my car was being serviced. After the car was serviced, she asked if there was a showed me to the waiting area. The representative checked on me while my car was being serviced. After the car was serviced, she asked if there was anything else she could help me with. More

The service was slow; however, throughly. They didn't clean the oil off my gloverbox, I was not offered nor did I receive the complimentary car wash, and no one told me when my car was ready. They didn't clean the oil off my gloverbox, I was not offered nor did I receive the complimentary car wash, and no one told me when my car was ready. I waited an additional time before they told me. More

Great experience, very courteous and helpful. They went out of their way to help me. They went out of their way to help me. More

Very Bad service no good they not answering the cuestións and any calls no good and any calls no good More

In and out super quick, service was great and the prices were good too. We are satisfied. were good too. We are satisfied. More

I had the best experience buying my first car here! Sha made everything so easy! Sha made everything so easy! More

Rharsard and Abdul made sure I was satisfied with the process and I can’t put in words how special they made me feel. Rharsard answered every question I had. He made sure i knew how to operate all of the process and I can’t put in words how special they made me feel. Rharsard answered every question I had. He made sure i knew how to operate all of the features in my new car. Abdul worked hard to get the car at as affordable price. More

The female secretary that speak to your customers for the technician was giving me the wrong information and had me so confused about what was going on with my car. Otherwise everything else went fine the technician was giving me the wrong information and had me so confused about what was going on with my car. Otherwise everything else went fine More

We corresponded in advance of our visit about the specific vehicle we wanted and our potential trade-in. Thus, little was left to chance. Telluride’s currently sell themselves, so we came to Serra be specific vehicle we wanted and our potential trade-in. Thus, little was left to chance. Telluride’s currently sell themselves, so we came to Serra because it had the model and color combination we wanted — in stock. We liked the vehicle and the trade-in value was adequate so we purchased the suv. Greg Nims, our salesman, was pleasant and easy to work with. He walked us through the SUV’s many features, led us on a pleasing test drive and both anticipated and answered our questions about the suv, and prepared the documentation. He has called twice, post-purchase, to inquire about about our time with the Telluride. The seats at the dealership were comfy, other employees were efficient, and we left with the vehicle we wanted. More