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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
November 17, 2023
Service completed as scheduled. The staff members were professional and courteous. I would have liked for them to explain the worked performed but overall, everything went well. The staff members were professional and courteous. I would have liked for them to explain the worked performed but overall, everything went well. More
by travist63
Verified CustomerEmployees Worked With
November 16, 2023
Great personnel and friendly staff. Sales person James was knowledgeable on the vehicles and did not pressure sales. Highly recommend this dealership Sales person James was knowledgeable on the vehicles and did not pressure sales. Highly recommend this dealership More
by Bobknight6977@gmail.com
November 16, 2023
Went for an oil change. The service was fast. They put air in my tires and also washed my car The service was fast. They put air in my tires and also washed my car More
by Ashley Clark
November 13, 2023
Greg is good with people. He was very helpful with everything I asked. I love the car. I love how quickly things got done fast. He's got a sense of humor and I enjoy that with He was very helpful with everything I asked. I love the car. I love how quickly things got done fast. He's got a sense of humor and I enjoy that with customer service. He made things simple. He was very kind to me. I felt he was honest and real about what is best for me. I had a bad experience at pelham years ago but Kia has definitely improved since then. More
by mskellym88
November 12, 2023
Everything was excellent. Jake &Jerry were great. Thank you guys we enjoyed dealing with y’all. Jake &Jerry were great. Thank you guys we enjoyed dealing with y’all. More
by Trimbl99
November 11, 2023
Not only did it take them a long time for the maintenance on my car- they gave me an estimate for spark plugs the last time I was there. Miraculously 6 months later- the price was almost double, and the rep on my car- they gave me an estimate for spark plugs the last time I was there. Miraculously 6 months later- the price was almost double, and the rep was annoyed and dismissive. Additionally, they have given me 3 different sizes on what my break pads were at. When I changed them (not at Serra)- they were no wear near as worn as they alleged. The service was inadequate and I will not be returning. More
by Lo
Employees Worked With
I don’t know anyone’s names- they never introduced themselves
November 08, 2023
Very professional and welcoming. Daniel was very patient and kind with helping me. I left very pleased and ecstatic. Daniel was very patient and kind with helping me. I left very pleased and ecstatic. More
by jerisej
Employees Worked With
November 08, 2023
He was very helpful from beginning to end if I bought another car from Sarah Kia I would want to deal with him thank you another car from Sarah Kia I would want to deal with him thank you More
by annette.key
