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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
Verified Customer
November 24, 2023
It was very good The engine was replaced very well. It drives excellent now. The only thing was it took too long. But anyway it was smooth. Thank you Kia dealership! It drives excellent now. The only thing was it took too long. But anyway it was smooth. Thank you Kia dealership! More
by Soloauto3315
November 24, 2023
They were very helpful and worked with our budget. I knew what I wanted and they were prepared when we got there. Thank you so much! We love the car! I knew what I wanted and they were prepared when we got there. Thank you so much! We love the car! More
by aipearson68
November 24, 2023
We had some disagreements but the General Mgr. Saved the deal and he is the one that we want to compliment.Jerry is his name !! Saved the deal and he is the one that we want to compliment.Jerry is his name !! More
by lwatsontwf
Employees Worked With
Other Employees :
Jerry …. Gen Mgr, Kristy Laster
November 23, 2023
Very helpful and knowledgeable. Friendly answered all my questions. Willing to go the extra mile. Friendly answered all my questions. Willing to go the extra mile. More
by CLINTSTONE1963
November 22, 2023
Consistently great customer service from the service department. My car is usually taken care of fairly quick. No complaints here! department. My car is usually taken care of fairly quick. No complaints here! More
by kerrihooks
November 22, 2023
Great people you have working R. COLLINS THE SALESMAN WAS GREAT AND LARRY THE GUY THAT CLEANED THE CAR IS AWSOME WILL BE SENDING PEOPLE YALLS WAY THANK YALL FOR GREAT SERVICE IN SELL COLLINS THE SALESMAN WAS GREAT AND LARRY THE GUY THAT CLEANED THE CAR IS AWSOME WILL BE SENDING PEOPLE YALLS WAY THANK YALL FOR GREAT SERVICE IN SELLING ME THE SUV More
by gregtlee1
November 17, 2023
Really pushy and not wanting to give much. I was concerned about the vehicle because it was older vehicle. I inquired about some type of warranty to cover any issues. Manager would not budge. I was concerned about the vehicle because it was older vehicle. I inquired about some type of warranty to cover any issues. Manager would not budge. Offered me $500 off for parts that needed replacing that I noticed. Nothing for issues that could happen after the purchase. Wasn’t even concerned with any possible issues. Kept saying vehicle was in as is condition. Said it passed a multiple .!point inspection. When all you have to do is so going I’m undo the battery terminals to reset the computer. Well as it happens I have multiple issues now. Tire sensors are bad and have a fault on my emissions system. Thanks guys! More
by dawsondrummer1
November 17, 2023
I came in for an engine light and the service I received was Fast and friendly. The car was ready before the promised time and the entire service team was great! was Fast and friendly. The car was ready before the promised time and the entire service team was great! More
by celeste.wilson
