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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
November 30, 2023
It was awesome up until yesterday trying to get me to come in to make a down payment after I've already signed my zero dollars down contract. come in to make a down payment after I've already signed my zero dollars down contract. More
by rkindred6367
Verified Customer
November 30, 2023
Jamed Myrick was incredible, everyone stayed to themselves and didnt say much. Also loved Isiah from finance! themselves and didnt say much. Also loved Isiah from finance! More
by ktgrace515
November 29, 2023
We ended up bringing back the new car because financing didn't get approved. My vehicle that was traded in wreacked of the smell of Marijuana when we got it back. My husband and I are extremely upset with didn't get approved. My vehicle that was traded in wreacked of the smell of Marijuana when we got it back. My husband and I are extremely upset with Kia of Trussville. More
by amberblair1980
November 28, 2023
Vehicle was in service department for almost 2 months. Purchased on 9/25/2023. Took to service for transmission issues on 9/30/2023 Work completed on 11/24/2023 and vehicle picked up on 11/25/2023. Purchased on 9/25/2023. Took to service for transmission issues on 9/30/2023 Work completed on 11/24/2023 and vehicle picked up on 11/25/2023. More
by igholder
Employees Worked With
Other Employees :
David Price
November 27, 2023
Bad attitudes and no matter if you make an appointment the customers time isn't important. Had an appointment at 8am for a 2hr job. Called after 4hrs and was told it would be ready by 5pm. What's the p the customers time isn't important. Had an appointment at 8am for a 2hr job. Called after 4hrs and was told it would be ready by 5pm. What's the point of making an appointment????? Service manager Ben Evans and 2 other Service advisors were extremely rude. More
by Jen
Employees Worked With
Colin
November 26, 2023
Every time I have been to Serra Kia I have always been met with kind, friendly, and helpful people. met with kind, friendly, and helpful people. More
by edenwhitten
November 26, 2023
Great service once again! Serra Kia is a great place to take your vehicle for clean, fast and friendly service. Serra Kia is a great place to take your vehicle for clean, fast and friendly service. More
by 3soccerkds
Employees Worked With
November 25, 2023
I was a walk in. I didn’t have to wait long at all. Everyone was really nice. Excellent customer service. I didn’t have to wait long at all. Everyone was really nice. Excellent customer service. More
by SHAMENSKIDAVIS
