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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
January 26, 2024
I would give zero stars if that were an option. The rude lady in the service department gave us an appointment to come in for service on new years day. We drove over an hour to get there on time fo The rude lady in the service department gave us an appointment to come in for service on new years day. We drove over an hour to get there on time for our appointment only to find that they were closed due to the holiday. Then when I called back she refused to put my call through to the service manager. I was told they called and couldn't get an answer which was a lie, we had no missed calls. Then they told my son that their automated phone system was supposed to call us but it didn't work. They don't care how they treat people. More
by jsal03.51
January 25, 2024
Amazing and caring Took the time listening to what I was worried about Took the time listening to what I was worried about so amazing and caring worried about Took the time listening to what I was worried about so amazing and caring More
by amber17182002
Verified CustomerEmployees Worked With
Darren Ben
January 25, 2024
Prompt service excellent people skill Easy in and out was out of the dealership within an hour out of the dealership within an hour More
by faraznoorani
January 25, 2024
Caleb is a great salesman and a credit to Serra Kia. It was a pleasure dealing with everyone at the dealership. It was a pleasure dealing with everyone at the dealership. More
by marvin.boothe
January 24, 2024
Already have Girl up front didn't act like she knew what she was doing either. she was doing either. More
by MJVOEGELI
Employees Worked With
Man up front, very rude when I came to pick up,didn't do what he said he would do which was call when ready,I had to call late in the afternoon.wont come back there again.
January 24, 2024
The service was friendly and helpful. Contact after the sale has been courteous and helpful Contact after the sale has been courteous and helpful More
by kjamorski15
January 24, 2024
Great service and help with the purchase. Our credit is not good but was able to get a car. Our credit is not good but was able to get a car. More
by Sean.casey
