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Serra Trussville Kia
Birmingham, AL
2,380 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,380 reviews
August 26, 2024
We brought this in for the seat issue/recall. Kia checked it and had to order the part. They didn't clip the seat cover on the side back correctly so now it is just off on the back side of the se Kia checked it and had to order the part. They didn't clip the seat cover on the side back correctly so now it is just off on the back side of the seat. This should have been corrected before my wife got in the vehicle. Please make sure it is done next time after the part is installed. More
by Ron
Verified Customer
August 26, 2024
They were very patient with me. The customer’s service is next to excellent and I’ll definitely recommend others about it. The customer’s service is next to excellent and I’ll definitely recommend others about it. More
by Andrea
August 26, 2024
Not a good dealer ship wouldn't recommend it to anyone worst experience in my life worst experience in my life More
by CAPONEAL047
August 26, 2024
Great service and friendly staff and quickly service on my car every time, And treat me like family my car every time, And treat me like family More
by Dirt582chin843
Employees Worked With
August 25, 2024
Service was good, but your pricing is not consistant across all the Serra dealerships. The Gardendale dealership's oil change is much less expenesive and comes with a car wash. across all the Serra dealerships. The Gardendale dealership's oil change is much less expenesive and comes with a car wash. More
by tzadkins
Employees Worked With
August 22, 2024
Good none problems was lucky day . By advice me from email good service . Freindly . Shaking hands By advice me from email good service . Freindly . Shaking hands More
by cugar.605
August 15, 2024
It was smooth and simple. Everyone was very professional and helpful. I highly recommend this dealership. Everyone was very professional and helpful. I highly recommend this dealership. More
by KAMERONLAYTON100
August 14, 2024
This dealership was very honest and respectful they helped me get out of the loan that I was in. And put me in a brand new 2025 Kia K5 the exact car that I wanted thank you so much! helped me get out of the loan that I was in. And put me in a brand new 2025 Kia K5 the exact car that I wanted thank you so much! More
by LACKEYDE58
August 13, 2024
Had a Great experience and. found staff knowledgeable, with a eager and friendly attention. The deal was made fast and with no haggle or pressure. Sales was professional ,attenti found staff knowledgeable, with a eager and friendly attention. The deal was made fast and with no haggle or pressure. Sales was professional ,attentive and interested in my thoughts and interests. Will buy here again... More
by drohern
