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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
February 14, 2024
James is the Best. He Rocks The entire experience was fast, precise and no hassle He Rocks The entire experience was fast, precise and no hassle More
by striper_cop
Verified Customer
February 14, 2024
I went to the recall and after about an hour l was told that the part was not in. I was then told that Kia would write me when I asked when the part would be in stock that the part was not in. I was then told that Kia would write me when I asked when the part would be in stock More
by Rosiemj50
February 14, 2024
Greg made my experience smooth from start to finish. He even helped me find a better deal than what I was initially looking for, in the same model! He even helped me find a better deal than what I was initially looking for, in the same model! More
by willww1
February 14, 2024
I was promised a car detail for doing a survey but I had to reschedule the recall appointment three times. I didn't get the detailing but it was probably overlooked because of my rescheduling. to reschedule the recall appointment three times. I didn't get the detailing but it was probably overlooked because of my rescheduling. More
by Sorento
Employees Worked With
Just the person at the service desk
February 11, 2024
Everyone that I encountered at Serra Kia was extremely helpful and friendly. I had been having a terrible experience with my car situation for months and their team was empathic, had clear communication, helpful and friendly. I had been having a terrible experience with my car situation for months and their team was empathic, had clear communication, and worked to help resolve my situation. More
by brittwynn95
February 10, 2024
They explained everything to me and made me feel comfortable with choosing them and I will deal with them in the future comfortable with choosing them and I will deal with them in the future More
by braveskey74
February 09, 2024
The service team are always so pleasant and helpful when I come in. They always try and get me in and out as quickly as possible. I come in. They always try and get me in and out as quickly as possible. More
by kathryn.williamson1985
February 08, 2024
Is was literally the best car buying experience of my life. They actually listened to me and worked to get me what I needed. Buying a car can be one of the most stressful experiences but the team a Serra life. They actually listened to me and worked to get me what I needed. Buying a car can be one of the most stressful experiences but the team a Serra Kia made me feel welcome and at ease. Every single employee I came in contact with was nice and professional. I will and have recommended Serra Kia of Trussville. More
by bradmosley0731
