Serra Trussville Kia

I went to the recall and after about an hour l was told that the part was not in. I was then told that Kia would write me when I asked when the part would be in stock that the part was not in. I was then told that Kia would write me when I asked when the part would be in stock More

Greg made my experience smooth from start to finish. He even helped me find a better deal than what I was initially looking for, in the same model! He even helped me find a better deal than what I was initially looking for, in the same model! More

I was promised a car detail for doing a survey but I had to reschedule the recall appointment three times. I didn't get the detailing but it was probably overlooked because of my rescheduling. to reschedule the recall appointment three times. I didn't get the detailing but it was probably overlooked because of my rescheduling. More

Everyone that I encountered at Serra Kia was extremely helpful and friendly. I had been having a terrible experience with my car situation for months and their team was empathic, had clear communication, helpful and friendly. I had been having a terrible experience with my car situation for months and their team was empathic, had clear communication, and worked to help resolve my situation. More

They explained everything to me and made me feel comfortable with choosing them and I will deal with them in the future comfortable with choosing them and I will deal with them in the future More

Service was very helpful this time And very courteous Will use again in the future and made up for past experiences there Will use again in the future and made up for past experiences there More

The service team are always so pleasant and helpful when I come in. They always try and get me in and out as quickly as possible. I come in. They always try and get me in and out as quickly as possible. More

Is was literally the best car buying experience of my life. They actually listened to me and worked to get me what I needed. Buying a car can be one of the most stressful experiences but the team a Serra life. They actually listened to me and worked to get me what I needed. Buying a car can be one of the most stressful experiences but the team a Serra Kia made me feel welcome and at ease. Every single employee I came in contact with was nice and professional. I will and have recommended Serra Kia of Trussville. More

They got me the deal I needed and put me in the car I wanted! I was VERY satisfied!! wanted! I was VERY satisfied!! More

The service for my last 3 to 4 service intervals has been very terrible . From the people at the desk, charging for a rotation car didn't get. I got reimbursed but had to waste more time, traveling back to g very terrible . From the people at the desk, charging for a rotation car didn't get. I got reimbursed but had to waste more time, traveling back to get it. This time they finally rotated my tires and did not put air in them. I have a tire that stays low, is how I know on both instances!! No one walks you to your car. They don't explain anything about the service! When they rotate they don't check the breaks! 4 services ago, I was told numbers in break and service was needed to soon. To nothing now: I only go to the dealership, because it's still under warranty, that I am aware of. But hate going in there! More