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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
February 16, 2024
Daniel was extremely knowledgeable about the vehicle. He was so kind. The staff made what we were willing to pay work. It could not have been a better experience. I would not hesitate to tell anyone look He was so kind. The staff made what we were willing to pay work. It could not have been a better experience. I would not hesitate to tell anyone looking for a car to see you. Thank you for being so wonderful More
by mccombs3
Verified Customer
February 16, 2024
Chad is the best salesman I have ever had. I have bought cars and trucks for other dealership like Chevrolet and Ford. Trussville KIA customer service blew the competition out of the water. I have bought cars and trucks for other dealership like Chevrolet and Ford. Trussville KIA customer service blew the competition out of the water. More
by JDSBAMA2686
February 16, 2024
They tell you what you want to hear but once you start signing as you're saying you find out you're not getting anything but you were supposed to get I paid a premium price signing as you're saying you find out you're not getting anything but you were supposed to get I paid a premium price More
by sammoore2009
Employees Worked With
Matthew Shaw and Zack
February 15, 2024
I had a pleasant experience at the dealership. The atmosphere was harmonious and welcoming. The facility appeared to be maintain very well. I did not feel pressure at anytime there. The communicat The atmosphere was harmonious and welcoming. The facility appeared to be maintain very well. I did not feel pressure at anytime there. The communication was straight forward and received. More
by Vanclee9
February 15, 2024
I don't have any complaints. The service was great, I appreciate all that ya'll do. Thank you for your help. The service was great, I appreciate all that ya'll do. Thank you for your help. More
by kenziemich
February 15, 2024
Fast, efficient and professional The service was fast, efficient and professional. Everyone was nice. The service staff explained everything to me very well. efficient and professional. Everyone was nice. The service staff explained everything to me very well. More
by Ashley Clark
Employees Worked With
Andrew
February 15, 2024
had the best team helping me. they made sure i was comfortable with my decision and made sure i had exactly what i was looking for! they made sure i was comfortable with my decision and made sure i had exactly what i was looking for! More
by nashyrayvettet
February 14, 2024
They offered us good service, were accessible and did their best to resolve our doubts. Recommended their best to resolve our doubts. Recommended More
by jafd_13
February 14, 2024
Very unpleasant experiences! ! Lack customer service skills ! Don't explain what's going on with vehicle after service is performed!! ! Lack customer service skills ! Don't explain what's going on with vehicle after service is performed!! More
by jbsims61
Employees Worked With
February 14, 2024
James is the Best. He Rocks The entire experience was fast, precise and no hassle He Rocks The entire experience was fast, precise and no hassle More
by striper_cop
