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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
Verified Customer
February 17, 2024
Awesome With An 'A'! Mz.Renee Is An Excellent Salesperson With The Care Of Satisfying Our Needs To Help Make Our Decision To Purchase Tha Vehicle.Along With Being Interes Mz.Renee Is An Excellent Salesperson With The Care Of Satisfying Our Needs To Help Make Our Decision To Purchase Tha Vehicle.Along With Being Interested Into Our Investment.She Is An Awesome Sister Altogether,With Her Listening Ear,Humbleness & Being A Sweetheart To Our Needs????. Mr.Jerry Is Also An Excellent Accts Manager,With The Joy,Laughter & Conversations That He Has,Lol.He's Cool,Funny,Smooth & A Laid In Tha Shade Kinda Brother. Mr.Matthew,Is An Straight To Tha Point Type Of Brother Who Is Down To Earth & Savy With Tha Paperwork & Money,Lol. Serra Kia Is #1 In Our Book???????????????????? More
by Namerosdb
February 17, 2024
Serra Kia is quality people selling quality vehicles. The whole process was smooth with a focus on customer service. Would buy here again. The whole process was smooth with a focus on customer service. Would buy here again. More
by jakedkelley
February 17, 2024
They wasn't communicating with me. The receptionist had a nasty attitude when I called to check on my car, and when my car was ready, no one called and told me. The receptionist had a nasty attitude when I called to check on my car, and when my car was ready, no one called and told me. More
by Dupreebr310
Employees Worked With
Idk because it was towed by the receptionist in service has an nasty attitude
February 17, 2024
I had a very good experience with Kia of Trussville. They answered my questions while still providing efficient service. They answered my questions while still providing efficient service. More
by fortpayneal
February 16, 2024
Nice, professional service. The female customer service representative was nice when I scheduled my appointment and she professional when I left. The male service representative The female customer service representative was nice when I scheduled my appointment and she professional when I left. The male service representative was nice when he greeted me to see what service I was getting that day. He was professional keeping me updated on the status of the service. He explained the results of the service by giving me the tire and brake health of my vehicle. More
by tcarmalita
February 16, 2024
Great customer service with professional and friendly staff. They answered all my questions! 5 stars!! staff. They answered all my questions! 5 stars!! More
by stephanie.nolen6393
