Serra Trussville Kia

I was very interested in the BMW M6 and was planning on making a 2 and a half hour drive there to potentially purchase. I spoke with a female employee by the name of Taylor who ended up never following thr making a 2 and a half hour drive there to potentially purchase. I spoke with a female employee by the name of Taylor who ended up never following through with what she said she’d do and never responded back to my message. Very unprofessional and extremely disappointed in her and because she represents the company it just left me with a bad first impression of the dealership. I feel like my time and money will be better spent elsewhere. More

Always great service with a smile Nice friendly knowledgeable staff always very helpful Great place knowledgeable staff always very helpful Great place More

Everyone was super nice. They tried their hardest to get us the deal that we wanted. They tried their hardest to get us the deal that we wanted. More

Awesome With An 'A'! Mz.Renee Is An Excellent Salesperson With The Care Of Satisfying Our Needs To Help Make Our Decision To Purchase Tha Vehicle.Along With Being Interes Mz.Renee Is An Excellent Salesperson With The Care Of Satisfying Our Needs To Help Make Our Decision To Purchase Tha Vehicle.Along With Being Interested Into Our Investment.She Is An Awesome Sister Altogether,With Her Listening Ear,Humbleness & Being A Sweetheart To Our Needs????. Mr.Jerry Is Also An Excellent Accts Manager,With The Joy,Laughter & Conversations That He Has,Lol.He's Cool,Funny,Smooth & A Laid In Tha Shade Kinda Brother. Mr.Matthew,Is An Straight To Tha Point Type Of Brother Who Is Down To Earth & Savy With Tha Paperwork & Money,Lol. Serra Kia Is #1 In Our Book???????????????????? More

Serra Kia is quality people selling quality vehicles. The whole process was smooth with a focus on customer service. Would buy here again. The whole process was smooth with a focus on customer service. Would buy here again. More

Absolute first class service. . Communication and job performance...beyond expectation Will be back for Kia service and purchases . Communication and job performance...beyond expectation Will be back for Kia service and purchases More

They wasn't communicating with me. The receptionist had a nasty attitude when I called to check on my car, and when my car was ready, no one called and told me. The receptionist had a nasty attitude when I called to check on my car, and when my car was ready, no one called and told me. More

I had a very good experience with Kia of Trussville. They answered my questions while still providing efficient service. They answered my questions while still providing efficient service. More

Nice, professional service. The female customer service representative was nice when I scheduled my appointment and she professional when I left. The male service representative The female customer service representative was nice when I scheduled my appointment and she professional when I left. The male service representative was nice when he greeted me to see what service I was getting that day. He was professional keeping me updated on the status of the service. He explained the results of the service by giving me the tire and brake health of my vehicle. More

Courteous Great customer service. Kept me informed. Got me in and out in a timely manner. Kept me informed. Got me in and out in a timely manner. More