Serra Trussville Kia

Top notch They hit every detail and let you know exactly what is going on and even return your vehicle better than you left it . Hands down the best service we They hit every detail and let you know exactly what is going on and even return your vehicle better than you left it . Hands down the best service we have ever had More

Worst car buying experience that I’ve ever had! We went to this dealership because we had a pre approval through Capitol One. We did all of the work prior to going to the dealership. All we had to d We went to this dealership because we had a pre approval through Capitol One. We did all of the work prior to going to the dealership. All we had to do was pick out a vehicle in our price range. The salesman and manager were the rudest I’ve ever had to deal with. Even though we were prepared, they kept us waiting all day. My wife was just in an accident and we had our 6 month old son with us. They didn’t try and speed up our paperwork at all. By the time they had our new car ready it was dark. So I didn’t get to inspect it. The next day we went out for lunch. I noticed some scratches on the lower door. So I called. And sent them pictures. They refused to fix it. So I called Kia customer service. They got involved. They arranged for the dealership to look at it. I took it. They said yes it needs to be fixed. Two days later they call and say the General Manager says he’ll have to look at it himself. I live over an hour away. With all the hassle and driving, I wouldn’t recommend them to my worst enemy. And with involving Kia, and them not holding them to a standard to uphold customer service, I wouldn’t recommend them either. More

Amazing She has great customer service and was very patient with me! I highly recommend her. She knew how to engage me with the car and had me smiling from ea She has great customer service and was very patient with me! I highly recommend her. She knew how to engage me with the car and had me smiling from ear to ear by the time I left. More

Very upfront Streamlined process to buy this vehicle, which was especially helpful since I was driving from 2.5hrs away. Good communication and no surprises along Streamlined process to buy this vehicle, which was especially helpful since I was driving from 2.5hrs away. Good communication and no surprises along the way. Raychel was great to work with. More

Good Customer Service The environment was friendly great customer Service, I really liked the showroom, everyone was nice and made me feel really comfortable. I would defin The environment was friendly great customer Service, I really liked the showroom, everyone was nice and made me feel really comfortable. I would definitely recommend this place to my friends More

Great! Prompt, able to accommodate a short walk-in time, and polite. The service dept was able to get me in without an appt. very glad! Prompt, able to accommodate a short walk-in time, and polite. The service dept was able to get me in without an appt. very glad! More

Fast and effective My experience with the sells man was a nice experience,the over all from start to finish was nice,no pressure and honest,thanks for the great deal My experience with the sells man was a nice experience,the over all from start to finish was nice,no pressure and honest,thanks for the great deal More

First visit Excellent first visit! Jessica was professional and was able to answer many questions that I had. I had told her about my visits at another dealersh Excellent first visit! Jessica was professional and was able to answer many questions that I had. I had told her about my visits at another dealership where I purchased my car and she was able to help with everything I needed. More

Good maintenance experience Good visit for normal service maintenance. Friendly staff and clean waiting area. I was able to work at one of the tables in waiting area while waitin Good visit for normal service maintenance. Friendly staff and clean waiting area. I was able to work at one of the tables in waiting area while waiting. More

Recall electrical problem Everything and everyone was helpful and happy. The lounge for the customers wait was like being in Starbucks but with more comfortable seating with Everything and everyone was helpful and happy. The lounge for the customers wait was like being in Starbucks but with more comfortable seating with coffee and snacks for us. 👍 More