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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
February 28, 2024
The great service provided by the team exceeded expectations, leaving customers satisfied and eager for morre expectations, leaving customers satisfied and eager for morre More
by quelfells
Verified CustomerEmployees Worked With
February 28, 2024
Couldnt have been more accomodating. James went the extra mile to make it happen. Class operation all the way around. James went the extra mile to make it happen. Class operation all the way around. More
by reowen2u
Employees Worked With
February 27, 2024
Experience was a good one Like I said the experience was a good one didn't have a problem so have a good night a good one didn't have a problem so have a good night More
by joycepierce231
Employees Worked With
Other Employees :
The gentleman that sold me my car name is Daniel Hall
February 26, 2024
Miscommunication that caused financial hardship and inconvenience. Horrible experience!!! Nothing was offered as compensation or an apology. I only got the blame placed on KIA. Terrible inconvenience. Horrible experience!!! Nothing was offered as compensation or an apology. I only got the blame placed on KIA. Terrible More
by buck3680
Employees Worked With
The service receptionist
February 25, 2024
The sales rep Chad was extremely nice and explained everything about the car Very professional everything about the car Very professional More
by sherrymilam69
February 23, 2024
Professional services. Now I’m still waiting on tow to be removed from vehicle as promised. Salesman suppose to reach out to previous owner to get key to unlock and remove Now I’m still waiting on tow to be removed from vehicle as promised. Salesman suppose to reach out to previous owner to get key to unlock and remove tow. More
by sgwhite_99
February 21, 2024
I love it here they are very nice they always tell you was a right was a right More
by lakeya122
Employees Worked With
Other Employees :
David Price, Payden Sewell, Kristy Laster
February 20, 2024
I was very interested in the BMW M6 and was planning on making a 2 and a half hour drive there to potentially purchase. I spoke with a female employee by the name of Taylor who ended up never following thr making a 2 and a half hour drive there to potentially purchase. I spoke with a female employee by the name of Taylor who ended up never following through with what she said she’d do and never responded back to my message. Very unprofessional and extremely disappointed in her and because she represents the company it just left me with a bad first impression of the dealership. I feel like my time and money will be better spent elsewhere. More
by JB
Employees Worked With
Tayler
