Serra Trussville Kia

Superior customer service Service Writer kept me informed of warranty/service work every 30 minutes of my two hour wait. He made sure that my personal needs during the wait we Service Writer kept me informed of warranty/service work every 30 minutes of my two hour wait. He made sure that my personal needs during the wait were comfortable. More

Quick in and out service We were on vacation and had a piece of metal in a tire. We stopped by this service center and were greeted immediately in a friendly manner. Our tire We were on vacation and had a piece of metal in a tire. We stopped by this service center and were greeted immediately in a friendly manner. Our tire was repaired quickly and as we waited for that quick repair, we enjoyed the very nice uplifting atmosphere of their waiting room. Snacks, coffee, water, nice restrooms, charging/work stations, comfy chairs were all readily available. Thank you so very much. Pricing for repair was also quite reasonable!! Great experience!! More

Excellent! The sales rep was very attentive to what I was looking for in a vehicle. He was very knowledgeable in areas of financing, drivers training, sales pro The sales rep was very attentive to what I was looking for in a vehicle. He was very knowledgeable in areas of financing, drivers training, sales products! Very pleasant to chat with, very professional! Great experience! More

Excellent sales experience 2nd car purchased from here. Salesman was great and friendly. Didn't take all day and for a car purchasing experience was better than expected. Would 2nd car purchased from here. Salesman was great and friendly. Didn't take all day and for a car purchasing experience was better than expected. Would highly recommend this dealership More

Paperwork waiting was long. Except for long waiting time to get final paperwork, this was fairly painless. Bronson and Isiah were great to work with, as was Sales Manager. Thanks Except for long waiting time to get final paperwork, this was fairly painless. Bronson and Isiah were great to work with, as was Sales Manager. Thanks, all. More

Friendly, Accommodating, Service Frankie worked with to find a time that was convenient for me to bring in my vehicle. I was shown to the waiting area and my attention was directed t Frankie worked with to find a time that was convenient for me to bring in my vehicle. I was shown to the waiting area and my attention was directed to the refreshment area and Frankie told me that I was free to choose refreshments of my choice. He even took time to put the captions on the TV for me. The service that he recommended was spot on and I am glad that I went with his suggestions. The service was pretty fast and my bill was explained to me in detail along with a printout for future references. More

The whole experience was great! This is a great service department, everyone there is very friendly and helpful! They were able to get my car repaired in a very efficient time frame. This is a great service department, everyone there is very friendly and helpful! They were able to get my car repaired in a very efficient time frame. Great team work, I will definitely come back to Serra Trussville Kia for my future services needs. More

Great service department and quick I was there getting my car serviced and was greeted timely and my car was done I’m 30 minutes for an oil change and tire rotation I was there getting my car serviced and was greeted timely and my car was done I’m 30 minutes for an oil change and tire rotation More

It was average I personally wasn’t “sold” on anything. If my company wasn’t paying for the vehicle, I would have went else where. I couldn’t get direct questions a I personally wasn’t “sold” on anything. If my company wasn’t paying for the vehicle, I would have went else where. I couldn’t get direct questions answered with out a run around, I was told a couple of “things we can do” that weren’t done. Overall, I’m happy with my vehicle but not the experience. More

Very Good Service Experience I drive from Pelham the Trussville location because the service and customer service is far superior to the Riverchase location. Frankie Vance did a s I drive from Pelham the Trussville location because the service and customer service is far superior to the Riverchase location. Frankie Vance did a superb job of keeping us updated on our car repairs and providing information. We've never had a bad experience at this dealership. More