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Serra Trussville Kia

Birmingham, AL

4.4
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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5009 Brookes Crossing Blvd

Birmingham, AL

35235

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Showing 2,378 reviews

April 01, 2019

Sale person not good. Salesman plus staff not friendly Service not good at all not giving all paperwork to the car at the point of sale title app. will never recommend this car lot More

by Williamsrush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaiah Grayson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bronson Honeycutt, John Gray
March 30, 2019

No pressure, easy to work with The salesperson was very knowledgeable and friendly. Good prices and good selection. Good location of the dealership and nice test drive route. I reco More

by sgates67
Recommend Dealer
Yes
Employees Worked With
Bill Ault
March 29, 2019

My Service Experience I always receive top class service whenever I bring my car to the Kia facility in Trussville. Very courteous and professional staff. Frank and Jessica More

by fonunakusr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance, Jessica Graham
March 18, 2019

Very good help Went in and took my car for an update they gave me very good service very kind and very friendly. Will use Kia for my up coming service More

by Crystaleverett426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Graham
March 18, 2019

Great I had a great experience with my salesman Isaiah. He worked hard to find a vehicle for my family and I. I would recommend this dealership and Isaiah t More

by js.westry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

New tires Always great service at Kia, that's why I don't go 2 Honda or Toyota. They listen to me at Kia and don't try 2 sell me things I don't need. More

by dr.triciaworking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance
March 14, 2019

What an experience What great customer service and staff! I always love coming in to get service. The atmosphere was great and inviting. I look forward to my next visit. More

by shawndrikalcook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Vance, Jessica Graham, Summer Wales
March 14, 2019

Awesome team I was undecided on ehst car to choose Mr.Honeycutt was vey helpful in helping me make a decision on whst car would duit my daughter needs and i would More

by Nancywilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bronson Honeycutt
March 13, 2019

Great customer service Frankie provided me prompt and exceptional customer service. He made sure that I knew exactly what was going on with my vehicle. The waiting area was More

by Sunshinelady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Vance
March 12, 2019

Great people better mommy car I loved it very friendly people. Got me in my dream mommy car. Now my daughter has plenty of room. Price on vehicle could have been better but probabl More

by mariahill0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Rumburg, Matthew Perkins, Luke Willis
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