Serra Trussville Kia

Great car buying experience Isaiah was a great sales person. He knew his product, listened to my questions/concerns and helped show me how the car could or could not meet them. Isaiah was a great sales person. He knew his product, listened to my questions/concerns and helped show me how the car could or could not meet them. He was not afraid to let me see where I may have to make concessions on my purchase in order to get the best overall car for my family. I appreciated his honesty and knowledge and he ultimately helped me make my decision. More

Great experience! After receiving poor service and extremely disappointing follow up phone call with the General mgr Andy Fisher of Gardendale Kia. I was quite skeptica After receiving poor service and extremely disappointing follow up phone call with the General mgr Andy Fisher of Gardendale Kia. I was quite skeptical of what to expect. I have a 2016 CPO K900 that was supposed to have been fixed after my car was kept from June 7th to July 9th. The car began to exhibit the same symptoms, (seat slid forward for cleaning wouldn't slide back) this is a major problem for me ( I am 6'7"). After the waste of time phone call to the apathetic GM of the Gardendale store who informed me "you are welcome to take your car to another dealership". This turned out to be the most helpful suggestion he had in fixing my problem. I made an appt with Bill Wood at the Trussville location. He was courteous and very much interested in helping to resolve the issue with my vehicle. Upon arrival at the dealership having to tow my vehicle there. He greeted me warmly and showed me the waiting area. And informed me that if they couldn't fix it then they would get me a loaner. In just 15-20min the lead tech had determined the cause and got my seat to go back!!! I had them do the 30K service while I was there. Awaiting the actual part that's causing the issue. I get to drive my car in the meantime. Long Story Short Take the advice of Gardendale Kia GM Andy Fisher... Take your Car to Trussville Kia! P.S. My daughter is due for a New car in a Year or So. You can be sure our FIRST stop will be Trussville Kia! More

Very happy customer Very happy with the service I received. Set an appointment and was seen at appointment time. Service man was very professional on explaining the serv Very happy with the service I received. Set an appointment and was seen at appointment time. Service man was very professional on explaining the service my car received. More

A great buying experience The salesman n the finance manager were very professional and courteous.... No time wasting straight to the point. I will definitely be inclined to pu The salesman n the finance manager were very professional and courteous.... No time wasting straight to the point. I will definitely be inclined to purchase another vehicle from this location..... More

Wonderful Nice friendly people fast service good people who are willing to help any way possible. The store was clean they offered water and snacks for customer Nice friendly people fast service good people who are willing to help any way possible. The store was clean they offered water and snacks for customers More

Exceptional Service I brought my new 2020 Telluride in for servicing, and the representative went far and beyond in updating me on the fact that there was a recall on th I brought my new 2020 Telluride in for servicing, and the representative went far and beyond in updating me on the fact that there was a recall on the seat belt clip, checking it, and making me aware but checked seat belts and safety system. I really appreciated him taking care of it before there was a problem. Thank you More

Service The service employees helped me find an economical tire and gave me an additional discount for my military service. I am extremely happy with them. The service employees helped me find an economical tire and gave me an additional discount for my military service. I am extremely happy with them. More

Wonderful, easy, and enjoyable car purchase Serra Kia Trussville is a wonderful car dealership because they do not exhibit any of the terrible qualities that people hate about car dealerships. Serra Kia Trussville is a wonderful car dealership because they do not exhibit any of the terrible qualities that people hate about car dealerships. They are honest and patient. The sales people work with you to make sure you find the car that is perfect for your needs. The finance department explains everything clearly so that you understand the payments. My two sales people (Janeshia and Dalton) were amazing and I LOVE my car! More

Quick and friendly service The front desk greeted me with a smile and I was headed home within an hour. Great jive and friendly service is why I drive past other Kia dealerships The front desk greeted me with a smile and I was headed home within an hour. Great jive and friendly service is why I drive past other Kia dealerships. More

Painless!! Such good care in a comfortable environment. Frankie was busy, but made sure I was informed on the progress and invited me to indulge in snacks and fr Such good care in a comfortable environment. Frankie was busy, but made sure I was informed on the progress and invited me to indulge in snacks and free WiFi, big screen tv, and made me feel like I was his only customer. I must comment that the restroom was so clean. Honored a coupon for this maintenance service also, so I got a great deal! I’ve never enjoyed waiting in a dealership more. More