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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
September 22, 2024
Thank you. Kia service department did an outstanding job on my vehicle. Customer service was terrific, and my rep was detailed in the service needed on my car. Kia service department did an outstanding job on my vehicle. Customer service was terrific, and my rep was detailed in the service needed on my car. Excellent experience, More
by nora.kleckner
Employees Worked With
Im sorry, I forgot the name of my service rep.
September 21, 2024
Integrity is lacking for some employees. Wouldn’t get a car here again and shouldn’t have. The female working the back counter when you get your “gifts” was very pleasant other than that, li Wouldn’t get a car here again and shouldn’t have. The female working the back counter when you get your “gifts” was very pleasant other than that, liars and will do anything for a sale. More
by Steph
Verified CustomerEmployees Worked With
I don’t see who I dealt with listed and the manager I dealt with, I don’t remember. I’m sure he remembers me.
September 21, 2024
This dealership was simply Amazing! ! The answered all of my questions, and put me in a new car.!! ! The answered all of my questions, and put me in a new car.!! More
by Marlonturner
Employees Worked With
Other Employees :
My sales person, was the Gentleman that has a Middle Esstern background. Simply Amazing!!
September 21, 2024
Antawn was great. Very professional, kept me updated on the progress of my car and offered a wash before he returned it to me. Very professional, kept me updated on the progress of my car and offered a wash before he returned it to me. More
by staceyquinn
Employees Worked With
September 21, 2024
Colin was hands down the best. He made sure I was well taken care of and didn’t have to wait long for my service. The service was fantastic and I got my car back better than when I He made sure I was well taken care of and didn’t have to wait long for my service. The service was fantastic and I got my car back better than when I dropped it off. 10/10 experience. More
by Cassidyhocutt07
Employees Worked With
September 21, 2024
Rashad was very attentive to what I was looking for. He explained everything I asked about. The Salesmanger was courteous. An overall Great experience! He explained everything I asked about. The Salesmanger was courteous. An overall Great experience! More
by Ron Forest
September 21, 2024
Great GREAT EXPERIENCE GREAT CuSTomer Service MR. JAMES YOu ROCK .EXCELLENCE Service . Thank You ALL JAMES YOu ROCK .EXCELLENCE Service . Thank You ALL More
by lindadubose55
August 27, 2024
I am super happy with my purchase. Everyone was very professional and did everything to help get me in my dream car. Everyone was very professional and did everything to help get me in my dream car. More
by agreen0320
August 26, 2024
We brought this in for the seat issue/recall. Kia checked it and had to order the part. They didn't clip the seat cover on the side back correctly so now it is just off on the back side of the se Kia checked it and had to order the part. They didn't clip the seat cover on the side back correctly so now it is just off on the back side of the seat. This should have been corrected before my wife got in the vehicle. Please make sure it is done next time after the part is installed. More
by Ron
August 26, 2024
Great service and friendly staff and quickly service on my car every time, And treat me like family my car every time, And treat me like family More
by Dirt582chin843
Employees Worked With
