Serra Trussville Kia

Great experience Frankie and team are great. You guys are very friendly and take customer service at heart. Team seems well managed. Facility is always clean and welc Frankie and team are great. You guys are very friendly and take customer service at heart. Team seems well managed. Facility is always clean and welcoming. More

Service Review Frankie Vance is awesome. He has outstanding customer service skills. He made sure I took care of all my car needs. He is a great face for Kia Service Frankie Vance is awesome. He has outstanding customer service skills. He made sure I took care of all my car needs. He is a great face for Kia Service. More

A wonderful and exciting experience I came I was greeted with a smile and introduced to the sales manager she introduced me to a sales representative who treated me with respect he was p I came I was greeted with a smile and introduced to the sales manager she introduced me to a sales representative who treated me with respect he was patient understanding and explained the whole process I feel I could not have been treated any better nowhere else just great service and I’m happy Thank you More

Simply awesome Was given a great deal for a great price and would recommend the dealership to anyone! The atmosphere of the place put me right at ease! Was given a great deal for a great price and would recommend the dealership to anyone! The atmosphere of the place put me right at ease! More

Not my responsibility Found the used car I've been looking for on website come and talk to a salespear like car told salesman I would be back the next day to drive this c Found the used car I've been looking for on website come and talk to a salespear like car told salesman I would be back the next day to drive this car overnight , an ask if the car be detailed, yes it'll be done when you get here the next day,next day car wash tires are shiny no one touched the inside where they were candy wrappers look few little baby toys , he even showed me a bill for 186 or 189 the invoice were somebody detailed car. Does the car home let my husband drive it drove it back the next day this was on a Friday he promised me that the car would be detailed that weekend, come Monday to sign the papers for the car the car hadn't been touched is if I was told it was supposed to be it would be done by time Tuesday when I come pick the car cuz I'm buying this vehicle, oh and I did ask for the transmission the tires and everything be checked out again. And again he showed me invoice where all that stuff is had been done well he's done lied to me twice about the car being detail so why would that make me think that he lied to me about the car been in service. Well I show up Tuesday my husband and I with a check to pay cash for this vehicle salespersons off but he didn't tell me that today before we sit there for 45 minutes waiting for the car they brought around so we could look at it again sign the paperwork I have to go find the car cuz people with him I will be 15 minutes I'll be about 30 30 more minutes and it was 45 minutes so I had to go find the car myself I shouldn't have bought the car from him but I really wanted this vehicle I've been looking for it for 6 months call salesperson at home the only thing he's responsible for is selling the car he's not responsible for making the client happy that's up to everybody else nothing is his responsibility whatsoever, not bad mouth and Kia I'm bad-mouthing yourself person for lying. oh when to tell you mr Bush was the only one that went out of his way to make sure I was happy More

Daniel was amazing!! Daniel made our visit and experience so stress free! It was easy and we could not have asked for a better sales person! Thank you for helping us out! Daniel made our visit and experience so stress free! It was easy and we could not have asked for a better sales person! Thank you for helping us out! More

Excellent Work and customer support Mr.Bill Wood was very supportive, informative and kind. He kept me up to date on the progress of the service, what issues were uncovered and what solu Mr.Bill Wood was very supportive, informative and kind. He kept me up to date on the progress of the service, what issues were uncovered and what solutions were appropriate at this time. More

Kia Store trussville is amazing Ive been here several times for my service and it’s always a smooth, easy, comfortable process. Frankie was very informative , and he helped answer an Ive been here several times for my service and it’s always a smooth, easy, comfortable process. Frankie was very informative , and he helped answer any and all questions I had and he was fun to talk to. Waiting room is always nice and comfortable with snacks and wifi . I wouldn’t want to go anywhere else for my cars service. More

Pleasant experience I had my car service, with Frankie and he is always so nice makes sure I know everything going on. And always Pleasant.I recommend him highly . I had my car service, with Frankie and he is always so nice makes sure I know everything going on. And always Pleasant.I recommend him highly . More

No hassle oil change Frankie was very kind in explaining a contract I purchased that was not explained at the time of my car purchase. Everything was handled efficiently Frankie was very kind in explaining a contract I purchased that was not explained at the time of my car purchase. Everything was handled efficiently More