Serra Trussville Kia

Great people, great service. Frankie and the team are honest and easy to work with. They are always prompt with my service and keep me updated throughout the process. In addi Frankie and the team are honest and easy to work with. They are always prompt with my service and keep me updated throughout the process. In addition to this, there are free snacks and drinks (and WiFi) in the customer lounge. More

Great Service Team I have been to other Kia Dealerships here in Alabama. This is by far the best dealership. The staff was very friendly and knowledgeable. I had to leav I have been to other Kia Dealerships here in Alabama. This is by far the best dealership. The staff was very friendly and knowledgeable. I had to leave my car over the weekend, they kept me informed about what was going to happen.Very informative and didn't try to push any services off on me or charge me more. The 35 min drive there was worth it. More

Exceptional service We live in Indiana and had an ongoing issue for about a year. The two Kia dealers in our town had no idea how to fix our car. While in Alabama on vaca We live in Indiana and had an ongoing issue for about a year. The two Kia dealers in our town had no idea how to fix our car. While in Alabama on vacation, we stopped at the Trussville Kia Dealer and they fixed it right away in less than an hour we were back on the road. True professionals. We can’t thank them enough. More

Pleasant Everything was great. They provided coffee, water, and snacks you enjoy while I waited. Also the wait was accurate and took the time it was estimated Everything was great. They provided coffee, water, and snacks you enjoy while I waited. Also the wait was accurate and took the time it was estimated to be. I also enjoyed the television which when it was time to go I wasn't ready because my favorite show was on😊 But it was great. More

Oil change Frankie always .makes sure the customer comes first and makes sure to make any situation better.He has nothing bit respect for the customer.he needs Frankie always .makes sure the customer comes first and makes sure to make any situation better.He has nothing bit respect for the customer.he needs to become service manager. More

Like you guys need another positive review You guys must be absolutely brimming with positive reviews. But, nevertheless, I will add one to the multitudes. As always, the service that I receive You guys must be absolutely brimming with positive reviews. But, nevertheless, I will add one to the multitudes. As always, the service that I received at Serra Kia was second to none. Frankie is, for lack of better terms, amazing! You guys better be lucky that I do not currently need another employee. I would be recruiting him. Your service technicians are thorough and do not waste time. I appreciate both of those attributes. Keep up the good work! Regards, Robert Benson P.s. And if it isn't too much of a hardship, bring back the granola bars to the customer waiting area. More

Service manager provided information regarding what p Upon allowing Kia trussville to service my car, they placed me in a loaner car so the inconvenience of having my repairs done will allow me to trave Upon allowing Kia trussville to service my car, they placed me in a loaner car so the inconvenience of having my repairs done will allow me to travel to and from my daily activities during the completion of my service. More

First time service on my Kia Soul I was pleasantly surprised at how easy things went. Frankie was very friendly and helpful. He explained everything before and after the service. I I was pleasantly surprised at how easy things went. Frankie was very friendly and helpful. He explained everything before and after the service. I left for just a bit for lunch with my sister. When she brought me back my car was cleaner inside and ready to go!!! I was treated with much respect and friendliness and I so appreciate that. More

Great price on my new Kia Sportage EX! Dalton, Jessica, and the rest of the team at Serra Kia Trussville were able to get the exact color and trim package for me within a few days even thou Dalton, Jessica, and the rest of the team at Serra Kia Trussville were able to get the exact color and trim package for me within a few days even though it was not in their existing inventory. They still gave me a great price with maximum rebates and all the warranties. Love my new Kia! More

Service Evaluation Everything went well, and my service advisor, Frankie Vance, paid attention to my needs and gave attention to every detail. No problems were encounter Everything went well, and my service advisor, Frankie Vance, paid attention to my needs and gave attention to every detail. No problems were encountered during this visit. More