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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
March 30, 2024
Very professional with what my needs were for my vehicle I didn't have to wait long for the service to be finished with my car. I had a great experience. I have 2 Kia's and I use trussville for both cars I didn't have to wait long for the service to be finished with my car. I had a great experience. I have 2 Kia's and I use trussville for both cars More
by TERESATIZENO2
Verified CustomerEmployees Worked With
Service dpt
March 28, 2024
Nice and very helpful! Great personality Great customer service! Cleaned the outside of my car ! Last time didn't get that .. I would give him a 10/10 .. he knows how to co Great personality Great customer service! Cleaned the outside of my car ! Last time didn't get that .. I would give him a 10/10 .. he knows how to communicate with people great attitude ! More
by PLUSDOLL2010
March 27, 2024
Johnathan was incredible, he made the process so easy. We really appreciate his amazing hospitality. We really appreciate his amazing hospitality. More
by BAMACUSHEN
March 23, 2024
Will not be back to buy another car They say one thing and do another, very pushy!! and do another, very pushy!! More
by Jacobnbham
March 22, 2024
Communication was great. Service was great. I have no complaints. Service did a great job keeping me updated on what was going on. Although they had to order parts, the car w Service was great. I have no complaints. Service did a great job keeping me updated on what was going on. Although they had to order parts, the car was repaired in 2 to 3 days More
by jab18fan
Employees Worked With
Antoine
March 21, 2024
Everyone was really nice and the place was really nice. . and they went above and got us a nice vehicle and a price we can afford . and they went above and got us a nice vehicle and a price we can afford More
by Cattling
Employees Worked With
March 17, 2024
Great people that took care of our needs and went above and beyond to make us happy. and beyond to make us happy. More
by joedelk
March 17, 2024
Repairs done in a timely manner. Manager is helpful and listens to concerns. They explain things. Manager is helpful and listens to concerns. They explain things. More
by MAINGUNDOC
Employees Worked With
March 16, 2024
Made appt. For recall. Thought part’s would have been ordered then. Service was good but had to make 2 trips. Car was cleaned which was nice . Except for havin For recall. Thought part’s would have been ordered then. Service was good but had to make 2 trips. Car was cleaned which was nice . Except for having to make two trips, Service was good and quick. Car wash was a nice surprise. Was notified a few days later that the part was in. Bringing in on Tuesday for completion. Antwon did a great job- communication was excellent. More
by jab18fan
Employees Worked With
Antwon
March 16, 2024
It was a good experience with fixing my brakes however they never contacted me again about the seatbelt to say they were going to send it back before they did. I think they could have checked that before they never contacted me again about the seatbelt to say they were going to send it back before they did. I think they could have checked that before having to schedule me to sit there again a different day. More
by abbiekirsch1
