Serra Trussville Kia

Patient Salesperson I came in with my mind set on an unrealistic goal. Daniel French was patient in listening to my concerns and took time to explain some very important I came in with my mind set on an unrealistic goal. Daniel French was patient in listening to my concerns and took time to explain some very important thing to me. If he became exasperated at any point during the process, he never showed it to me. Ross was also very helpful in explaining all options available to me. More

Customer Service/Sales I truly want to thank Janeshia for all of her hard work helping me with my purchase! She was PHENOMENAL! I truly commend her! Thanks!! I truly want to thank Janeshia for all of her hard work helping me with my purchase! She was PHENOMENAL! I truly commend her! Thanks!! More

The assistant service manager was very nice and helpful Frankie was very helpful and friendly. Very customer oriented. I dropped my car off for service and and to get an appraisal. The only negative was tha Frankie was very helpful and friendly. Very customer oriented. I dropped my car off for service and and to get an appraisal. The only negative was that the appraisal hadn’t been completed when I returned. More

Fast, friendly, knowledgeable, efficient. I’ve actually just switched to Serra Kia Trussville. After we moved to Hoover, AL from GA this last July, 2019, I’d taken my 2019 Sorento to the deale I’ve actually just switched to Serra Kia Trussville. After we moved to Hoover, AL from GA this last July, 2019, I’d taken my 2019 Sorento to the dealership closer to home for regular maintenance. Not knocking them, I think it’s more because of the volume, but when I had a rear window come off track (right before a round of heavy showers), the location close to home said it would be at least a day before they could look at it. Couldn’t wait, googled other dealers & found this one, but another 15-20 miles away from home. Called them, they said “bring it on up right now!!” Did, and 30 minutes later, fixed and on the road again. Called them to schedule this last visit for next routine maintenance and about a letter I got about needing to upgrade a “anti-knock” sensor or something like that. Again, very pleasant visit, and out I went within an hour and a half. Frankie was very helpful just like when window came off track. More

Very helpful Everyone from internet manager to general manager at dealership where very helpful. They afordedme every opportunity to get what I wanted. And worked Everyone from internet manager to general manager at dealership where very helpful. They afordedme every opportunity to get what I wanted. And worked tireously to meet my needs. More

Amazing! First time going to a dealer and buying a car, Dalton mckay was absolutely fantastic! I was alittle worried that I wouldn't be able to find my dream c First time going to a dealer and buying a car, Dalton mckay was absolutely fantastic! I was alittle worried that I wouldn't be able to find my dream car but with Mr.Mckay to help me it was amazing! And the front desk worker ms.brandi was a big help also♥️ will definitely be sending my friends this way! More

Perfect Service (as usual!) I am beyond happy with all the service I had done on my Kia Soul. It seems to be running so much better than before. And, as usual, the customer servi I am beyond happy with all the service I had done on my Kia Soul. It seems to be running so much better than before. And, as usual, the customer service was beyond superb! Frankie is the absolute best!!! More

My wonderful experience buying my 1st new car. I went to Serra Kia to check on the 2019 closeout rio's. The salesman Isiah was wonderful it was a very pleasant experience and I highly recommend th I went to Serra Kia to check on the 2019 closeout rio's. The salesman Isiah was wonderful it was a very pleasant experience and I highly recommend them and please see Isiah you will be very pleased. Everyone at the dealership was wonderful and I walked out of there with a 2020 rio and I love it. More

One of the better Kia service places I really don’t know what to say, we have a Kia from another dealership and between them both this one has the better service and is the nicer place to I really don’t know what to say, we have a Kia from another dealership and between them both this one has the better service and is the nicer place to go and deal with by far. More