Serra Trussville Kia

The service was excellent. Friendly employees, efficient service, nice environment and waiting area. They were able to diagnose and solve my car’s problem in under 24 hours. service, nice environment and waiting area. They were able to diagnose and solve my car’s problem in under 24 hours. More

Frankie was great Serra service department is very courteous and helpful when I visit. Ask if we have questions about anything. Shows us to the waiting area, offers snacks, coffee or water. courteous and helpful when I visit. Ask if we have questions about anything. Shows us to the waiting area, offers snacks, coffee or water. More

My experience was exceptional. I needed a ride to an appt. Frankie had it all arranged. My car was serviced while I was gone and then picked up. I’ve had great service each time I’ve been there & Franki appt. Frankie had it all arranged. My car was serviced while I was gone and then picked up. I’ve had great service each time I’ve been there & Frankie handles everything and like I said, exceptional. More

The repair to the motor in my sunroof didn't take as long as they originally estimated (about 3 hours), which I was extremely happy about. as they originally estimated (about 3 hours), which I was extremely happy about. More

Great Experience Everyone at the dealership was very helpful, and the process was extremely easy. I enjoyed meeting everyone, and will recommend the dealership for any Everyone at the dealership was very helpful, and the process was extremely easy. I enjoyed meeting everyone, and will recommend the dealership for anyone looking to buy.. More

Recommend to All The facility is clean and welcoming. The service guys are incredibly honest and commit to truly first-class customer experience. I've been a customer The facility is clean and welcoming. The service guys are incredibly honest and commit to truly first-class customer experience. I've been a customer for more than a year, and every visit is consistent. More

The service was great ask if I need anything was ready to help with any questions I need help with and made sure I left satisfied help with any questions I need help with and made sure I left satisfied More

This was a very good experience. I was met immediately when I drove in. The gentleman was very professional and pleasant! After being asked questions and giving answers I was led to a very nice, big, very when I drove in. The gentleman was very professional and pleasant! After being asked questions and giving answers I was led to a very nice, big, very clean waiting room. I was told within 15 minutes the problem and the solution. My car was fixed and I drove off in less than an hour and a half! Amazing! More

Frankie was very friendly. He asked if I needed anything. Made sure that I had transportation if I was not waiting on my vehicle. Was even checked on by other workers. Made sure that I had transportation if I was not waiting on my vehicle. Was even checked on by other workers. More

Took car in for oil change and tire rotation. They gave me a ride to my office. After checking my filters, they installed a new cabin air filter. They asked if I wanted my coolant system serviced, but th me a ride to my office. After checking my filters, they installed a new cabin air filter. They asked if I wanted my coolant system serviced, but their test showed it was good to 0 degrees so I declined. They are thorough and reasonable. When I declined the $110 coolant service, they were still nice about it, unlike other places I've been that will not accept "no" for an answer. I'll be back again and again! More