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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
April 03, 2024
Terrible experience. purchased a used car there Feb 14...still have not got my plate for my car....very unprofessional, I'm ready to call my lawyer purchased a used car there Feb 14...still have not got my plate for my car....very unprofessional, I'm ready to call my lawyer More
by jimtootell
Verified CustomerEmployees Worked With
April 03, 2024
I spoke with the service dept and parts dept. They were both knowledgeable and friendly. They got me fixed up in a timely manner. They were both knowledgeable and friendly. They got me fixed up in a timely manner. More
by casandrawhitlockhasty
Employees Worked With
Colin W. and Lisa N.
April 03, 2024
Service was excellent, and the staff was very helpful. The only negative was that there was not a rental vehicle available, especially since this was a warranty issue and it took a whole month to complete The only negative was that there was not a rental vehicle available, especially since this was a warranty issue and it took a whole month to complete. More
by kathryn.williamson1985
April 01, 2024
Very friendly and helpful. Jacob was very helpful and knowledgeable. The whole team made sure I left very satisfied with my experience. Jacob was very helpful and knowledgeable. The whole team made sure I left very satisfied with my experience. More
by emsimm09
March 31, 2024
This is a mafioso dealership. Period. Full of lies and unethical practices to deal wifh. Period. Full of lies and unethical practices to deal wifh. More
by reederogia
March 30, 2024
The staff is friendly. Mr Chad Wood, is very patient and collected. Mr Wood went above and beyond to make sure I found a car that was right for me. I would recommend Kia an Mr Chad Wood, is very patient and collected. Mr Wood went above and beyond to make sure I found a car that was right for me. I would recommend Kia and their staff to anyone looking for a great deal on a great car or SUV. Overall I had a great experience! More
by elewis290
March 30, 2024
Everyone there always asked me if I needed anything, and they were willing to help me in any way possible. ?? Jonathan the Salesman was extremely helpful. He's been a positive reason for always coming back they were willing to help me in any way possible. ?? Jonathan the Salesman was extremely helpful. He's been a positive reason for always coming back to the Trussville Kia. I really do love the experience. ?? More
by Sylvia
Employees Worked With
Don't remember. I do remember that He was an African American medium height within a slim build. He was fairly newly employed there. He said he worked for maybe Toyota or Chevrolet in the past.
