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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
February 25, 2020
Friendly staff. Number one thing I liked, salesman did not have to get the manager for every detail. I’’ve walked of places that used the manager run around! not have to get the manager for every detail. I’’ve walked of places that used the manager run around! More
by gphelps8343
Verified Customer
February 21, 2020
Isaiah was excellent salesman very polite and helpful i would recommend him and ms jessica was helpful too excellent salesmanship everyone was very nice and polite would recommend him and ms jessica was helpful too excellent salesmanship everyone was very nice and polite More
by michellehatcher2015MHatcher
Employees Worked With
Other Employees :
Payden Sewell, , Ross Dzabraev
February 20, 2020
Great personnel with fantastic conversation skills all while my car was serviced in a fast, timely manner. They directed me to the waiting room with complimentary snacks and drinks. It was a great experie while my car was serviced in a fast, timely manner. They directed me to the waiting room with complimentary snacks and drinks. It was a great experience More
by ethanmoser21
Employees Worked With
Other Employees :
Frankie Vance, Chris Margetts, David Price
February 20, 2020
Ok for starters I am always nicely greeted @ this location! Excellent customer service to the Rep Frank! I look forward to using your services again. location! Excellent customer service to the Rep Frank! I look forward to using your services again. More
by wila.owens
Employees Worked With
Frank
February 19, 2020
Awesome place! Daniel was the absolute best!! So helpful and always there !!! Shows dedication to come in on your day off!!! Highly recommend to anyone wanting a new car!! and always there !!! Shows dedication to come in on your day off!!! Highly recommend to anyone wanting a new car!! More
by MYANJESSE
Employees Worked With
Other Employees :
Frankie Vance, Payden Sewell, , Daniel French, Ross Dzabraev
February 19, 2020
They worked with me to get me into a vehicle that met my price needs as well as a vehicle that fit my family and size needs. Was nice doing business with them. Hoping the vehicle I got ends up being as good price needs as well as a vehicle that fit my family and size needs. Was nice doing business with them. Hoping the vehicle I got ends up being as good as it seems and lasts me several years if so I look forward to doing business here in the years to come. More
by AshleyS
Employees Worked With
Janeshia Griggs, Timothy Smith, Ross Dzabraev
February 19, 2020
Customer service experience was excellent. Bill is always pleasant and he does a great job with keeping me informed about service that need to be perform on my car present and future. I am a very satisfied c pleasant and he does a great job with keeping me informed about service that need to be perform on my car present and future. I am a very satisfied customer. More
by Alecia Russell
Employees Worked With
Bill and he earned 5 stars
