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Serra Trussville Kia
Birmingham, AL
2,378 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,378 reviews
April 18, 2024
My appointment was at 8 o’clock. I arrive 15 minutes early and then it took an hour and 38 minutes to do an oil change and tire rotation. I arrive 15 minutes early and then it took an hour and 38 minutes to do an oil change and tire rotation. More
by sdanner164
Verified Customer
April 18, 2024
Good service and a nice waiting area. Everyone was friendly and helpful.Iona was pleasant and made my wait more pleasant. Everyone was friendly and helpful.Iona was pleasant and made my wait more pleasant. More
by harden.rachel
Employees Worked With
Other Employees :
Iona (sorry not spelled correctly), David Price
April 17, 2024
Caleb was knowledgeable . Great attitude and a fun guy to be around. He worked hard for us to get a good deal. Great attitude and a fun guy to be around. He worked hard for us to get a good deal. More
by Beth
April 16, 2024
Great customer service. Great people to deal with. Very happy with my purchase and happy to have met my salesman Jacob. Great people to deal with. Very happy with my purchase and happy to have met my salesman Jacob. More
by joedelk
April 16, 2024
Great service. Easy to schedule and work with. Antoine was a great resource and made it very easy to get my hitch ordered and installed Easy to schedule and work with. Antoine was a great resource and made it very easy to get my hitch ordered and installed More
by pamelafraizer
Employees Worked With
Antoine
April 15, 2024
James was great but finance tried to scam me by $10,000. I went back the very next day and James made it right. He said that finance did all that paperwork. I went back the very next day and James made it right. He said that finance did all that paperwork. More
by madisonmcm3
April 13, 2024
The services that I received from Kia was excellent and the staff was very friendly They explained everything to me in full detail. the staff was very friendly They explained everything to me in full detail. More
by diannalmpannell
April 11, 2024
My experience was very pleasant. Justin Hardin was very helpful and super friendly. I am loving my new Kia Sorento. Justin Hardin was very helpful and super friendly. I am loving my new Kia Sorento. More
by mariahhensley09
April 10, 2024
Very professional and kind. The dealership was very helpful and clean. They didn't try to Up sale me on any products or services. I have never had a dealer service department gi The dealership was very helpful and clean. They didn't try to Up sale me on any products or services. I have never had a dealer service department give me free car wash That was a last touch to end my visit at the dealership. More
by msanders121867
Employees Worked With
Don't remember
April 10, 2024
We had a pretty good experience in buying a car from Serra Kia in Trussville. Serra Kia in Trussville. More
by thnorris13
