Serra Trussville Kia

Service Department is always so friendly and they do a fantastic job. Kudos to the men and women who work in this department. Always have a smile fantastic job. Kudos to the men and women who work in this department. Always have a smile More

Car was at dealership for 8 days. When we attempted to pick up the car on day 9 it was not ready! Service department knew we weee coming to pick the car up and never bothered to tell us is was not ready. pick up the car on day 9 it was not ready! Service department knew we weee coming to pick the car up and never bothered to tell us is was not ready. The service writer that handled the car initially was not there and we dealt with another service writer (Frankie)He went above and beyond handling a bad situation and he should be commended for a job well done. This is the first time we have had any problem with this dealer so we will write this off as an unfortunate mistake . More

Great experience! Everyone was very polite and helpful. It was the easiest car buying experience I have ever had. It was a pleasure to work with Isaiah. It was the easiest car buying experience I have ever had. It was a pleasure to work with Isaiah. More

Worked with Serra Kia for months to get a 2021 Kia Telluride with the trim and colors we wanted. Isaiah was patient and kept us informed along the way. The buying experience was positive with a fair p Telluride with the trim and colors we wanted. Isaiah was patient and kept us informed along the way. The buying experience was positive with a fair price. Would refer others to Serra Kia. More

The customer service was excellent! Friendly, courteous, and professional. They said the service shouldn’t be longer than an hour and it wasn’t. A very clean dealership and service department. and professional. They said the service shouldn’t be longer than an hour and it wasn’t. A very clean dealership and service department. More

I always receive pleasant and helpful service! Frankie is always attentive and very helpful. The service lobby and waiting area is always clean. All around great experience. always attentive and very helpful. The service lobby and waiting area is always clean. All around great experience. More

I always get great and prompt service when I bring in my Soul. Frankie in particular always takes great care in communicating and establishing a great line of service for my vehicle. Soul. Frankie in particular always takes great care in communicating and establishing a great line of service for my vehicle. More

Wonderful service and respectful sales people. They went above and beyond to sale me a vehicle. I told them what I wanted and what had to be done and they met those goals. I would recommend Serra kia trussv above and beyond to sale me a vehicle. I told them what I wanted and what had to be done and they met those goals. I would recommend Serra kia trussville to anyone. More

The staff was super friendly and helpful. They were effective and fast and fixed everything they said they would. I look forward to coming back! effective and fast and fixed everything they said they would. I look forward to coming back! More

I am so glad I came to this location to get my vehicle serviced. I shall return, the atmosphere was very pleasant. Thank very much....... serviced. I shall return, the atmosphere was very pleasant. Thank very much....... More