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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
November 01, 2020
the people are real nice and take care of needs I will bring my car back to be service when it is time all the service people did a great job Frankie was right there when I got there to help me bring my car back to be service when it is time all the service people did a great job Frankie was right there when I got there to help me More
by falknerwendy
Verified CustomerEmployees Worked With
All of service Dept.
October 27, 2020
Awesome experience! Everyone was great and accommodating. They had great communication too. They worked fast and efficiently. I recommend Kia and Serra to anyone buying a new car. accommodating. They had great communication too. They worked fast and efficiently. I recommend Kia and Serra to anyone buying a new car. More
by wwb159
Employees Worked With
October 23, 2020
Bill Wood is superb! He always takes good care of our car needs, and we are pleased with our care and attention. Great service department! needs, and we are pleased with our care and attention. Great service department! More
by grntakis
Employees Worked With
Other Employees :
Bill Wood, Frankie Vance, Chris Margetts, David Price
October 20, 2020
Everyone was great and accommodating. They had great communication too. They worked fast and efficiently. I will definitely be using them from here on out communication too. They worked fast and efficiently. I will definitely be using them from here on out More
by Cnlamberto
October 18, 2020
I really love working with their service department. Frank and Bill(?) Are always friendly and supportive. Everyone in the service department are professional and helpful. Frank and Bill(?) Are always friendly and supportive. Everyone in the service department are professional and helpful. More
by cassie.king5110
Employees Worked With
Frankie Vance, Chris Margetts
October 14, 2020
Frankie Vance was very professional with a Great attitude. He called me to let me no that he had received my car when he arrived to work. Called me back to let me no that my vehicle was ready for pi attitude. He called me to let me no that he had received my car when he arrived to work. Called me back to let me no that my vehicle was ready for pick-up. When I arrived to pickup my vehicle was parked up front so I could get it and go. And to call back if I had any questions. More
by TNickerson
Employees Worked With
Frankie Vance
October 09, 2020
More friendly then where I was going, easier access to waiting area, much more comfortable chairs to sit in while waiting. All employees, not just the one I was dealing with was very friendly.the only th waiting area, much more comfortable chairs to sit in while waiting. All employees, not just the one I was dealing with was very friendly.the only thing I liked better about the other dealer is they washed the outside of my car when I went in for service. More
by Imskye
Employees Worked With
I don’t recognize any of the names listed
October 08, 2020
Professional, courteous and does a good job caring for my Sorento. I purchased my 2019 Sorento because of the excellent service they performed on my pervious Sorento 2013. I was impressed with their work. Sorento. I purchased my 2019 Sorento because of the excellent service they performed on my pervious Sorento 2013. I was impressed with their work. I hadn't purchased it at yhis dealership. Since 2 members of my family have bought vehicles from serra Kia trussville. Because of the service dealership More
by rebeccaleecampbell
Employees Worked With
Frankie Vance
