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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
November 24, 2020
Service was great and efficient! I have enjoyed every minute of working with this dealership!! Always patient and go out of their way to ensure happiness. minute of working with this dealership!! Always patient and go out of their way to ensure happiness. More
by jcross83
Verified Customer
November 24, 2020
Very courteous and helpful. Willing to work with us. Very good explanation of features. But wait time for closing documents was unacceptable due to number of closings. good explanation of features. But wait time for closing documents was unacceptable due to number of closings. More
by c_woodall
Employees Worked With
November 23, 2020
I came in with a appointment and was took right back fast and efficient in and out in 45 mins, Frankie is the best, he made sure i was ok and offer me water. SERRA is the best fast and efficient in and out in 45 mins, Frankie is the best, he made sure i was ok and offer me water. SERRA is the best More
by Meisner100
Employees Worked With
Frankie Vance
November 20, 2020
Upon arrival i was met with a smile. They started working on it immediately. I always have my work done at your dealership. I have always been satisfied with your work. on it immediately. I always have my work done at your dealership. I have always been satisfied with your work. More
by pamflong
Employees Worked With
November 19, 2020
II came in without an appointment and Bill and Service was so kind and got me in and out in less than an hour. I am very pleased with Serra Kia Trussville Service department. was so kind and got me in and out in less than an hour. I am very pleased with Serra Kia Trussville Service department. More
by dianaanderton
Employees Worked With
Bill Wood
November 17, 2020
Isaiah was a great person to work with. The immediate was as well. But I am sitting 8 days later of purchasing my car with no title and no one from sales manager, finance manger to his higher up at Serra Che as well. But I am sitting 8 days later of purchasing my car with no title and no one from sales manager, finance manger to his higher up at Serra Chevy, returning my calls to even discuss why. I was told it would be over night shipped to my local county clerk but it hasn’t arrived and everyone (but Isaiah who is the only person to pick up or answer the phone) has gone silent through email and phone calls. More
by m_mollenhour
Employees Worked With
November 17, 2020
Frankie was really good and friendly, got my car serviced in under 45 mins , which I did not expect. Filled wiper washer fluid which I did not expect. Overall good experience in under 45 mins , which I did not expect. Filled wiper washer fluid which I did not expect. Overall good experience More
by rohitereddy
Employees Worked With
Frankie Vance
November 16, 2020
I had to go in for a recall notice. They fit me in the same morning that I called. It took about half the time that the letter stated. Very pleased. same morning that I called. It took about half the time that the letter stated. Very pleased. More
by Dowdykim70
Employees Worked With
Frankie Vance
November 12, 2020
Purchase less than 30 days...car stopped..bad battery..bad brakes..poor tires...needed oil change.....afraid to take car on the road...what else may be wrong battery..bad brakes..poor tires...needed oil change.....afraid to take car on the road...what else may be wrong More
by avaaverhart
Employees Worked With
Steve, Frankie Vance
